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We believe that HR should be Digital-first and meet the expectations of the business and the workforce by enabling the organization to Be Digital themselves in the face of continuous disruption. As such, HR is undergoing a profound change. Once viewed as a support function that solely delivered employee services, it is expected that HR will actively contribute to the organizations wider digital transformation.
People Tribe brings together business and IT professionals into cross-functional squads and enables us to work in a truly agile organization. Each of these squads are self-organized teams that empowers its employees to take their own decisions while working on the end-to-end delivery of products and services.
As a member of the squad, you will work on innovative solutions to complex business problems and drive modernization and cloud transformation initiatives. You will work together with the Modern HR Infrastructure team, which contains .NET developers and a technical chapter lead. The team works in close collaboration with architects and product owners. And at this moment looking for IT Service Manager.
You will:
- Security assessments executions
- Risk acceptances/mitigations in SNOW
- Compliance processes for applications, including service recovery plans and service impact assessments
- Service support and development quality management
- Security assessments – discussions with sec. architects
- Ensure squad continuously update relevant documentation and manage incidents according to rules
- Focus on continuous improvements and agile behaviors
About you:
- University degree in IT or related field
- 3+ years in Service Management leading position
- Experience with Service Now/Service portfolio mappings
- Previous experience in procurement and legal processes
- ITIL experience or certification (ITIL4 is an advantage)
- Experience from enterprise environment
- Motivated, easy going with can do attitude
- Thrive in an environment with a high level of empowerment
- Advanced English language skills
We offer
Monthly salary range from 3600 EUR to 5400 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- Additional health insurance package
- Third pillar pension fund
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Languages
- English
- Lithuanian
Senior IT Service Manager
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.