Published: 09. August 2017 Deadline: 05. September 2017

QuintilesIMS delivers integrated information and technology solutions to drive healthcare forward. Around the world healthcare stakeholders are working to improve real-world patient outcomes through treatment innovations, care provision and access to healthcare. For the information, technology and service solutions they need to drive new insights and approaches, they count on QuintilesIMS. With a global team of 50,000, we harness insights, commercial and scientific depth, and executional expertise to empower clients to achieve some of their most important goals: Improving clinical, scientific and commercial results. Realizing the full potential of innovations. And, ultimately, driving healthcare forward.


Currently for our Lithuanian company we are looking for candidates for the position of:


Under broad guidance Senior Analyst ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.


Principal Accountabilities:

  • Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision
  • Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service, data relevance and claim management
  • Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
  • Supports new services development and internal data validation and quality control
  • Partners with the account manager and clients to derive optimum value from QuintilesIMS products and services by explaining and expanding the usage of current QuintilesIMS deliverables and identifying revenue opportunities within existing clients
  • Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client
  • Monitors performance against existing service agreements and ensures client’s obligations are met
  • Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market
  • Monitors market and competitor activities providing internal reports and conclusions
  • Represents QuintilesIMS on consulting and external client projects. May mentor and lead other client service reps and represent the manager in their absence
  • May conduct product/services and process training for clients and other employees and service meetings and market presentations at client sites


Profile Requirements & Qualifications:

  • Bachelor’s degree or equivalent and a minimum of 4 years of related work experience
  • Broad knowledge of the Pharmaceutical industry
  • Knowledge of QuintilesIMS products would be a great asset
  • Broad knowledge of concepts, practices and procedures of the client service representative field
  • Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
  • Demonstrates problem solving, analytical and strong customer service skills with presentation to clients competency
  • Meeting facilitation, presentation and training experience would be an asset
  • Demonstrates ability to develop and maintain relationships in a diverse business environment
  • Ability to travel to clients and QuintilesIMS offices as necessary
  • Proficiency in PC applications, such as MS Excel, MS Access, MS PowerPoint
  • English language proficiency


We offer:
We invest in people through a range of initiatives in compensation, benefits, and learning and development, and we strive to create an environment where our employees are challenged, empowered and can flourish. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for QuintilesIMS, our clients, and the advancement of healthcare everywhere.