LITHUANIAN SPEAKING HELPDESK AND TRAINER EXECUTIVE

Riga
Published: 17. May 2017 Deadline: 16. June 2017

With a presence in approximately 180 countries, over 3,700 employees and with net revenue in 2015 of over $2.2bn, Travelport connects the world’s leading travel providers with online and offline travel buyers in a proprietary business-to-business (B2B) travel marketplace.

For our office in Riga we are looking for a

LITHUANIAN SPEAKING HELPDESK AND TRAINER EXECUTIVE

Travelport are the world’s only true Travel Commerce Platform, focused on providing distribution, technology, payment, mobile and other solutions for the $8tn global travel and tourism industry.

The role of Helpdesk and Trainer Executive is to provide telephone assistance to our customers and facilitate resolution of their functional and technical issues relating to Travelport products.

Trainer and Helpdesk Analyst will also deliver training courses to ensure customer satisfaction, increase segment production and reduce calls to helpdesk.

Main Accountabilities:

  • Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues.
  • Monitor resolution times in order to minimize the impact on the customer and continually strive for improved performance.
  • Deliver Training of the full range of Travelport products to customers.
  • Ensure training documentation and programs remain relevant, up-to-date.
  • Maintain up-to-date knowledge of all Travelport products and services; attend training classes as appropriate.
  • Monitor level of expertise of travel agents, feedback to supervisor to ensure training courses are designed to meet market needs.
  • To ensure that the information from the Helpdesk Management system is used effectively to address customers’ requirements and monitor performance of third party suppliers.
  • Communicate information to customers via Travelport Customer Portal.

Knowledge, Skills, Experience, Training, Education:

  • A minimum of 3 years’ experience on GALILEO and/or another GDS.
  • Effective listening and questioning skills on telephone and customer care experience.
  • Excellent problem resolution skills.
  • Excellent working knowledge of travel agencies business and practices.
  • Ability to take initiatives and willingness to constantly update personal knowledge.
  • Excellent communication and presentation skills.
  • Experience in Help Desk management systems preferable.
  • Fluency in Lithuanian, English and Russian.
  • PC literate - very good working knowledge of Windows environment.

 

To be considered for the above opportunity, please submit your CV and Cover Letter in English to latvija@travelport.com

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