Operations Officer in Customer Care Delivery Sweden team

Danske Bank Lithuania

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Основная информация
Компания

Area

The team currently consists of 10 people, all based in Lithuania, and mostly from Vilnius. A friendly, helpful and engaging group of people is looking for a similar addition!

You will have an opportunity to look into what the customer journey looks like for Swedish market. The tasks will include account opening, and closing, implementing customer packages, and ensuring online banking (District) is working properly for our customers.

Are you curious about how a company becomes a Danske Bank customer? Or would like to help companies get the right services? Apply to know more!

We are looking for a person who is focused on team goals, efficiency, lean culture and close collaboration with colleagues and our stakeholders in Swedish market.

You will:

Ensure delivery for Everyday Banking Corporate day-to-day services for a customer
Solve issues and daily ad-hoc requests to ensure the best possible customer experience
Closely collaborate with the stakeholders in Swedish market
Participation in the process of continuous improvements in daily work (e. g., automation, Lean)
Take part in various projects and initiatives

About you:

Work experience in an operational or administrative role would be an advantage
Orientation to detail, high level of accuracy and quality
Solid communication and collaboration skills
Committed to proactivity while continuously seeking knowledge
Upper- intermediate English language skills

We offer

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation
Canteen services and free fruits
Additional health insurance package
Free parking & charging ports - cars, bicycles, e-scooters

Брутто-зарплата в месяцБрутто/мес. € 1400 - 2100

Место работы

Литва

Тип работы

Полный рабочий день

Языки

Английский
Литовский

Контактное лицо
Operations Officer in Customer Care Delivery Sweden team

In Danske Bank Lithuania we gathered smart, innovative and open colleagues with can-do mindset, who are reimagining banking services and creating an ingenious product portfolio, and at the same time – ensure smooth daily operations of the entire Danske Bank Group.

Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.

Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.

We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.

We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.

Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.

Вебсайт компании: https://job.danskebank.lt/