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Technical Business Analyst Vilnius, Lithuania
Have you got what it takes to help us realize our vision of being one of the world's largest FinTech organizations? How about offering up your skills in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then its time to join Western Union as a Technical Business Analyst.
Western Union powers your pursuit.
We are seeking a technical business analyst with strong hands-on experience in delivering data driven controls and governance.
In this position you will be responsible for developing large scale data solutions that fits multiple lines of business, this includes building requirements for API integrations and data model sets that can be deployed across the Care Apps portfolios to unlock expanded self-service capabilities and enhance the overall customer experience.
You will be liaising closely with the engineering and technical teams that form the front line of systems for customer support and ensure implementation is accomplished in alignment with requirements.
In your technical role, you will leverage your expertise of Western Unions intricate web of host systems, CARE tools & technology and other integration services to build business requirements, design process maps, and integration documentation, while serving as the knowledge expert and UAT coach & mentor. You will work closely with the technology and engineering leads, vendors, intent analysts, business analysts, product owners, and other SMEs & Stakeholders to ensure that a flawless solution is delivered.
Role Responsibilities
Ability to understand and connect the data flows of information between web host, API and communication channel services (IVR, IVA and Chat).
Assist in leading data clean up efforts to provide accurate information to customers.
Work with cross regional / and functional working groups to implement strategic data capabilities and requirements gathering.
Develop data flows, ownership matrixes and data lineage.
Apply in-depth understanding of the business impact of technical and data contributions.
Gather and synthesize existing data governance principles, policies, practices and standards.
Ability to write User Stories and technical mapping and design flows that can be used by partners and internal teams to implement integration points.
Create test data, test cases, and related business process flows.
Develop process improvement initiatives, introduce new ideas to improve integration efficiencies, using or consuming new data elements or find ways to integrate with new data sources.
Must be a problem solver, be comfortable troubleshooting problems and working with the technical and engineering teams to find solutions.
NOTE: this is not an engineering role and the focus is on writing documentation that follows Western Unions strategy for API integration and technology evolution.
Role Requirements
Outstanding written and verbal communication skills.
Experience working with diverse, global teams across multiple time zones.
Strong MS Office tools knowledge. Any data management tools would be an advantage.
Fluency in written and spoken English language.
Relevant experience of care channel or customer related systems.
Ability to translate business needs to technical teams.
Exceptionally organized and detail oriented with the ability to achieve goals amid limited supervision.
Ability to thrive in a dynamic and demanding work environment.
Enjoy collaborating with co-workers to develop solutions and establish a sense of trust and respect.
Deep understanding of web host and API integration.
Knowledge of Western Union front line applications, Interactive conversational technologies and calls management is an advantage.
This role requires the ability to work a flexible schedule as needed, coordination with teams across the globe, in multiple time zones and ability to support deployments during the standard WU change windows.
Ability to work in hybrid way (3 days per week working from office).
We make financial services accessible to humans everywhere. Join us for whats next.
Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Salary
The monthly gross base salary range is 2175 3291 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidates qualifications, skills, and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
Extra days off
Volunteering activities
Discount and special offers
Referral program
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Location
- Vilnius, Vilniaus apskritis, Lithuania
J. Balčikonio g. 9, Vilnius 08314
Time of work
- Full-time
Languages
- English
HR atstovas
Western Union is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, Western Union helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of more than 8,000 employees who are committed to helping move money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!