Change Management and Governance Manager
Luminor Bank, AB
Change Management and Governance Manager
Luminor Bank, AB
Change Management and Governance Manager
Luminor Bank, AB

Change Management and Governance ManagerLuminor Bank, AB

Join our team as a Change Management and Governance Manager!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and we encourage everyone to achieve them – professionally and personally. 

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to literally build a local banking champion.

As Change Management and Governance Manager you will be the key driver and one-point entry to coordinate and ensure smooth execution of the Customer Risk Management Department change management area and related tasks / projects.

    What You Will Do:

    • Lead internal projects, apply change management principles lean/agile methodologies, and execute projects according to the set timeline and quality prerequisites
    • Oversee department internal governance area, create internal procedures catalogue, map out required internal procedures and create procedure maintenance process
    • Lead the assigned team, organize daily job of the team, and ensure efficient execution. Conduct regular team meetings and 1:1 meetings with team members and ensure proper information flow and support
    • Support quality assurance process, provide input to improve the process
    • Support operational units with performance management to deliver on KPIs, on SLAs (Service Level Agreement) and KRIs (Key Risk Indicators) set
    • Maintain and improve the AML knowledge and competences of the team
    • Collaborate and align key principles with major stakeholders across the bank, especially with Compliance team and Segment lines
    •  Initiate process improvements to ensure Pan-Baltic alignment and process efficiency

    What We Expect: 

    • Previous experience working with Baltic and European regulatory requirements related to banking and financial services in general, and AML or AFC areas specifically
    • People management and team leadership experience
    • Change management, project leading, governance experience
    • Readiness to keep yourself pro-actively updated on upcoming regulatory changes in the assigned areas
    • Basic to good knowledge of the Bank products, processes and IT systems
    • Excellent communication and presentation skills, both verbal and in writing
    • Higher education in Law, Economics, Business Managment or similar
    • CAMS and ICA Certificates would be considered as an advantage
    • Fluent English and Lithuanian is required in spoken and written communication


    What We Offer:

      • Flexibility. Flexible working hours, remote work and possibility to work from anywhere in EU, Iceland, Switzerland and UK (in total 90 days per year)
      • International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humour and having fun
      • More vacation. Additional week of vacation available to all employees who have been in the company for 1 year or more
      • Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
      • Paid leave. We are proud of our employees who are participating in military trainings. Therefore, Luminor offers 30 fully paid calendar days for military trainings every year
      • Health benefits. A competitive benefits package in addition to your salary that includes health insurance after first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without doctor note needed
      • Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
      • Professional growth. Internal and external training programs, workshops, conferences, online training etc.
      • Gross salary. Range starting from 3900 EUR/month, which is to be determined depending on your level of experience and competencies


      Application deadline is 31st of May. We are looking for a candidate primarily already located within Baltics and please apply with your CV in English

      Monthly gross salaryGross/mo  € 3900 - 6000


        Vilnius, Vilniaus apskritis, Lithuania
        Konstitucijos pr. 21a, 09306, Vilnius
      • Remote work opportunity

      Time of work

      • Full-time
      Contact person
      Krista Tjarve

      Luminor is the leading independent bank in the Baltics and the third-largest provider of financial services in our region. We serve the financial needs of individuals, families, and companies. Just like our home markets of Estonia, Latvia, and Lithuania we are young, dynamic, and forward looking.

      Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.

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