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Strategic Staffing Solutions International
Contact Centre Analyst
Strategic Staffing Solutions International

Requirements for candidates

Strategic Staffing Solutions International's client City Serivice is a holding company that managesone of the largest corporate groups engaged in facility and property. At present theGroup performs its activities in Lithuania, Poland, and Latvia. 

The long-term objective of the Group is the development of European marketsfocusing on integrated utility services. The Company implements its development byacquiring promising private and state-owned companies. The acquired companies arereorganized and adjusted to the Group activity model and standards, thus graduallyimproving the service quality, and enhancing profitability. 

  • As a Contact Center System Analyst, you will: 
  • Administer, configure, and maintain contact center (Avaya Aura) systems andsettings.
  • Act as an SME (Subject Matter Expert) for Contact Center Platform and consultcolleagues on system usage.
  • Collaborate with the system provider. 
  • Manage and configure system updates and changes.
  • Analyze data and prepare reports based on data analysis findings andrecommendations.

What you'll need: 

  • +2 years of work experience in a similar role/IT field.
  • Experience with contact center systems (Avaya - preferred, Genesys, Tellq, orothers).
  • SQL databases knowledge and practical experience.
  • Data analysis knowledge and experience.
  • Excellent English and Lithuanian skills, both verbal and written. 
  • Eager to learn and develop and result-oriented approach.
  • Experience working in a B2C (business-to-consumer) environment would be anadvantage.

What you'll get: 

  • Flexible work schedule.
  • Possibility to work fully remotely and outside of Lithuania.
  • Growth opportunities in an international enterprise.
  • Professional development and learning opportunities.
Monthly gross salaryGross/mo  € 3500

Location

    Vilnius, Vilniaus apskritis, Lithuania
  • Remote work opportunity

Time of work

  • Full-time
  • Flexible schedule

Skills

 SQL Data Analysis

Languages

  •  English
  •  Lithuanian
Contact person
Viktorija Bruklytė
+37060057638

Your international IT resource of choice! Strategic Staffing Solutions International provides professional Information Technology staff and solutions in the Baltics, Nordics, the United Kingdom and United States.

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