Strategic Staffing Solutions International
Contact Centre Analyst
Strategic Staffing Solutions International

Requirements for candidates

Strategic Staffing Solutions International's client City Serivice is a holding company that managesone of the largest corporate groups engaged in facility and property. At present theGroup performs its activities in Lithuania, Poland, and Latvia. 

The long-term objective of the Group is the development of European marketsfocusing on integrated utility services. The Company implements its development byacquiring promising private and state-owned companies. The acquired companies arereorganized and adjusted to the Group activity model and standards, thus graduallyimproving the service quality, and enhancing profitability. 

  • As a Contact Center System Analyst, you will: 
  • Administer, configure, and maintain contact center (Avaya Aura) systems andsettings.
  • Act as an SME (Subject Matter Expert) for Contact Center Platform and consultcolleagues on system usage.
  • Collaborate with the system provider. 
  • Manage and configure system updates and changes.
  • Analyze data and prepare reports based on data analysis findings andrecommendations.

What you'll need: 

  • +2 years of work experience in a similar role/IT field.
  • Experience with contact center systems (Avaya - preferred, Genesys, Tellq, orothers).
  • SQL databases knowledge and practical experience.
  • Data analysis knowledge and experience.
  • Excellent English and Lithuanian skills, both verbal and written. 
  • Eager to learn and develop and result-oriented approach.
  • Experience working in a B2C (business-to-consumer) environment would be anadvantage.

What you'll get: 

  • Flexible work schedule.
  • Possibility to work fully remotely and outside of Lithuania.
  • Growth opportunities in an international enterprise.
  • Professional development and learning opportunities.
Monthly gross salaryGross/mo  € 3500


    Vilnius, Vilniaus apskritis, Lithuania
  • Remote work opportunity

Time of work

  • Full-time
  • Flexible schedule


 SQL Data Analysis


  •  English
  •  Lithuanian
Contact person
Viktorija Bruklytė

Your international IT resource of choice! Strategic Staffing Solutions International provides professional Information Technology staff and solutions in the Baltics, Nordics, the United Kingdom and United States.

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