Customer Care Representative

Your Responsibilities:

• Maintain business relations with existing company customers and ensure smooth customer service
• Be a primary contact for the customer handle inquiries, ensure accurate and timely entry of orders, organize and supervise cargo delivery
• Work in cooperation with colleagues to solve problems and ensure on-time delivery
• Analize customer KPI and identify opportunities for improvement
• Ensure timely and effective claim and demurrage management
• Administrate international transportation documents

Our expectations:

• Higher education or graduating student able to work full-time
• Excellent English skills (both verbal & written), French would be a big advantage
• Strong communication, time management and problem solving skills
• Strong customer focus and ability to work under pressure
• Excellent follow-through and attention to detail

We Offer:

• Career opportunities: 77% of our management has grown along with the company and as many as 30% of our colleagues progress up the career ladder every year.
• Learning and development: participating in internal and external training, seminars, working sessions, mentoring, and management programs.
• Health and well-being: Health insurance with the possibility of choosing the most relevant program. 50% compensation for both breakfast and lunch, free fruits and cakes. Opportunity to play sports and use our partners discounts. 
• Flexibility: Hybrid work model and workation for 30 days from any EU country. Special fund and off day for those who want to volunteer.
• Rewards and recognition: Rewards on work anniversary occasions, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs.

The specific salary offered will depend on the candidates experience, competencies displayed, and suitability to the requirements of the position.