Change Coordinator

As a Change Coordinator you will provide support to change management resources in various corporate locations, business areas and departments, as well as for subcontractors, vendors and customers, by coordinating approved change requests and integrating them with configuration and release management procedures.

PRIMARY DUTIES AND RESPONSIBILITIES:

Coordinates the effective implementation and support of Change Control Management.
Evaluates all recommended changes and ensures implementation schedules do not interfere with business operations.
Identifies and/or challenges schedules that could create conflicts with business operations.
Adheres to the change schedule.
Identifies scheduling conflicts based on business priorities.
Coordinates daily ITCM activities across the IT organization.
Manages ITCM process compliance with audit requirements by tracking and monitoring identified regulatory artifacts.
Participates in all change advisory boards (CABs) through the process life cycle.
Reviews change requests for completeness, from documentation to post-implementation review.
Reviews all implemented changes to ensure objectives have been met
Arranges and facilitates appropriate post-implementation review activities for changes, as prescribed by the process policy.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Bachelor's degree in computer science or management IT, and related field or equivalent experience are required.
Typically has 1-5 years of IT experience with 1-2 years of incident, problem or change workflow automation tool experience a plus

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Working knowledge of IT end-to-end change management, encompassing project management, application development and operational procedures.
Ability to accurately record and manages changes in a change management tool. (ServiceNow)
Social and organizational agility to proactively gain knowledge of all aspects of all assigned services, including infrastructure, operations, customer service, software, network, stakeholder and business unit components.
Ability to communicate effectively both orally and in writing
Excellent organizational skills; attention to detail
Ability to prioritize work load and consistently meet deadlines
Knowledge and understanding of Change Management tools

We offer a competitive annual bonus, life insurance from day 1 and a best-in-class health insurance package. As our employee you have the benefit of our referral bonus scheme, our boundless learning opportunities including language training and our global employee assistance program. We provide up to 6 fully paid benefit days a year and a wonderful office in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all time.

Become part of our purpose-driven, multicultural team now and help us create healthier futures.