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Can you spearhead our efforts to reduce the number of IT breakdowns and their potential impact on Danske Banks customers? Join us and you will thrive in a busy environment focused on the delivery of high-quality operations as a part of the Major Incident Management Team!
As a Situation and Crisis Manager, you will play a crucial role in the major incident process and manage the crisis from the moment a fault has been detected until it has been worked around or resolved.
Moreover, you will be expected to further develop Major Incident Management as a function and, through your expertise and inspiration, become a great team member in our day-to-day work. Our working environment at Major Incident Management is informal and good-humoured.
You will work standard business hours and on-call rotation to cover outside of business hours.
*Depending on your proven experience and knowledge, we may offer you different seniority for the role.
This is a permanent role in Vilnius office.
You will:
- Initiate and lead major incident calls ensuring the agenda is gathered and all actions are delivered on time while staying focused throughout the lead time and providing efficient handover to your team members and management when needed
- Actively participate in crisis management and group-wide crisis exercises and as part of our Group Disaster Management closely work with the Group Disaster Manager
- Lead task forces and other ad hoc initiatives that are typically executed across the organization at the request of management
- Take part in the further development of a world-class Major Incident Management function, both operationally and strategically
- Analyze major incident trends, support report improvements and convert them into actions
- Work closely with stakeholders and consistently aim for better performance
About you:
- Good technical understanding of IT environment and/or high service management skills and ownership
- Experienced in conceptualizing challenging agendas (dealing with uncertainty and a great amount of information) and converting them into actions
- Capable of taking a leadership role in meetings under pressure
- Able to handle multiple projects at the same time and maintain a sharp focus while keeping a cool head in high-stress situations
- Open, outgoing, and self-driven team member with great communication skills
- Analytical and results-driven approach with the ability to take responsibility and negotiate
- Experience/knowledge in ITIL processes and any certification (would be considered as a bonus)
- Advanced English language skills
We offer
Monthly salary range from 3440 EUR to 5160 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- Additional health insurance package
- Free parking & charging ports - cars, bicycles, e-scooters
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Languages
- English
- Lithuanian
Situation and Crisis Manager in IT Operations
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.