Head of CRM

Alliance for Recruitment

Details
Highlights
Company

Job description

As the head of the Customer Hub, your role will be instrumental in devising and executing a robust Customer Relationship Management (CRM) strategy. We're seeking someone with a strong history of implementing effective CRM initiatives in e-commerce and international trade, with a focus on fostering customer loyalty and increasing lifetime value.

Your responsibilities will include:

Manage and support CRM team:

Task planning and prioritization
Workload management
Training and team building

Develop and execute CRM strategy aligned with business goals.
Define personalized customer journeys and touchpoints.
Implement customer segmentation strategies.
Utilize data for tailored marketing messages.
Lead and optimize marketing campaigns.
Collaborate with other marketing teams.
Analyze customer behavior and engagement.
Collect and act on customer feedback.
Oversee CRM tool integration and optimization.
Manage CRM-related projects and budgets.
Stay updated on CRM trends and best practices.

Requirements

Knowledge of local and international CRM strategies.
Marketing strategies implementation experience.
Experience working with Salesforce.
Experience in website analytics tools and data-driven decision-making (Google analytics, Looker, BigQuery, Excel).
Excellent English language skills.
Analytical, problem-solving, and decision-making skills.
Ability to collaborate effectively with cross-functional teams.
Communication and presentation skills.
Able to work and manage a team in hybrid/virtual work environment.
An understanding of ATL & digital media and dependencies between media channels and traffic sources.

Company offers

Expand your knowledge in one of the fastest growing e-commerce companies.
The place for Your ideas to become alive.
Real career opportunities.
Inclusive and supportive culture.
Group discounts, victories celebrations, international events.
Motivational system.

Monthly gross salaryGross/mo € 5000 - 6000

Location

Lithuania

Time of work

Full-time

Contact person
Guoda Končiūtė
+370 67306519

Alliance for Recruitment is the biggest recruitment agency in the Baltics, servicing clients in CEE & Nordics and creating a brighter future for people around! We are the largest headhunting house measured by capacity, a number of successful placements, and annual growth, raising a high-performing team of recruitment experts from various industries.