The Operations Manager is responsible for the Planning, Development, and implementation of all branch-relevant business processes at ContiTrade EMEA. The Operations Manager is also the Business Product Owner for ERP and CRM System of ContiTrade.

Your full responsibilities will be:

• Business Product Ownership for the Enterprise Resource Planning (ERP) system of ContiTrade EMEA, including:

1. Demand management: gathering, analyzing, verifying, prioritizing, and validating needs and requirements.
2. Planning and execution of future releases.
3. Consultation on further development needs.
4. Monitoring and reporting the development status of the system.

• Business Product Ownership for Microsoft Azure DevOps used in ContiTrade EMEA HQ, including:

1. Development and implementation of usage concept.
2. Usage enhancements.
3. Operational support of users.
4. Alignment on technical aspects with technical product owner.

• Consultation of market organizations to understand their training requirements for the ERP System.
• Onboarding and enabling of Local Key Users for execution.
• Building a network of Local Key Users to share best practices.
• Leading and execution of Projects with a focus on Operations.
• Participation in various project teams representing ContiTrade Operations.

Your shared responsibilities will be:

• Analysis and documentation of existing processes and derivation of future processes for Branch Operations.
• Roll out of new or defined standard processes for Branch Operations, including:

1. Fit gap analysis per company.
2. Evaluation of supporting applications.
3. Training of new or defined standard processes for Branch Operations.
4. Best Practice exchange among ContiTrade companies regarding Branch Operations.
5. Monitoring and analyzing key performance indicators to identify bottlenecks and develop solutions for optimizing operational performance.
6. Identifying and implementing measures to mitigate operational risks.
7. Creating reports, presentations, and analyses for management to provide updates on the status of Operations and ERP activities.
8. Development and implementation of Operations strategy for continuous improvement of business processes in Branches.