Customer Service Representative (German Speaker)

DexCom Lithuania, UAB

Details
Highlights
Company

Customer Service Representative (German Speaker)

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the companys inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

We invite you to become a part of a fast-growing, purpose-driven team in our newly established business centre in Vilnius!

Summary:

As a Customer Service Representative, you will interact with patients, parents, and caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives positively and productively. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient assisting with e-commerce platform and product order-related inquiries, as well as postpurchase support.

About the Role:

Answers incoming calls, places outbound calls, and responds to emails and social media requests in a timely manner; clearly documenting all correspondence in company CRM.
Depending on a business's need and capacity availability, supports multiple lines of business that are in line with the strategic Companys priorities.
Provides guidance to Dexcom Customers/Patients with regard to product offerings and e-commerce platform usage.
Utilizes Salesforce / Genesys for incoming workload handling.
Troubleshoots and seeks solutions to problems related to questions and concerns received from Dexcom Customers/Patients.
This position assumes and performs other duties and assignments as required by the department.

About You:

Customer focus and empathy, ability to listen and assist patients with their inquiries.
> 1 year of experience in the Operations/Customer Support area.
Strong verbal and written communication skills and excellent phone manners.
Strong ability to collaborate and drive results.
Problem-solving skills by working independently and in collaboration with other teams.
Fluent in English and German language.
Knowledge of Microsoft Word, Excel, and Outlook.
Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules.

We offer:

Opportunity to work in a global, innovative, fast-growing company with 8,000+ awesome colleagues.
We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office.
5 additional vacation days.
Health, Life and Accident insurance.
Health and Wellness programs.
Private Pension plan.
Access to the best-in-class training and development programmes.
Team buildings and events.
Competitive salary and additional bonuses.

Sounds like you? Apply!

Monthly base salary for this position is from €1,643.33 to €1,933.33 gross. Final offer will depend on your qualifications, competencies, and professional experience.

Monthly gross salaryGross/mo € 1643.33 - 1933.33

Additional information: Final offer will depend on your qualifications, competencies, and professional experience.

Location

Lithuania

Remote work opportunity

Time of work

Full-time

Languages

German
English

Contact person
Eglė Stankevičiūtė

Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 8,000 people.

Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the company's patient support, customer advocacy, finance and accounting operations in Europe.