GBS Engagement Lead

DexCom Lithuania, UAB

Details
Highlights
Company

GBS Engagement Lead

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the companys inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Summary:

This role is responsible for supporting the strategic leadership of the Global Business Services Organization within Dexcom. This role requires active involvement in developing and executing the GBS engagement with the functions and transformation agenda across Dexcom in collaboration with the Global Business Services Lead, Product owners, Human Resources, and the broader leadership team.

Engagement Lead Partners with the Director of Business Services Strategy and Advisory to support stakeholders interested in engaging the GBS. Responsible for performing assessments of current state activities and following the prescribed framework steps to provide recommendations on GBS Location, scoping, capabilities, and savings. Role is responsible for supporting the initiative from initial engagement through to project handover to the recommended site. Special focus in this role is on supporting leaders and their respective teams to help lead strategic internal initiatives that drive broad scale operational transformation including, assisting strategic imperatives, identifying opportunities for improvement, supporting strategic location strategy, and translating strategic vision into action. The role will also be responsible for supporting the Business Change agenda, value realization, supporting the high-level GBS roadmap, & change management.

About the Role:

GBS Engagement and Advisory

Participate in initial Opportunity assessment discussions and identify opportunities within functional teams and processes for transition to the GBS
Perform follow up activities as outlined in the GBS Engagement playbook. Including partnering with the function to coordinate across GBS, Functional Leaders and support areas to understand potential scope, location strategy, insights to inform business decisions on GBS capabilities.
Travel to locations to perform Process assessments and deep dive analysis on key activities in order to understand feasibility.
Lead consulting discussions with functions and provide recommendations to GBS Advisory lead based on findings to support final opportunity assessment recommendations.
Develop high level project plans, scoping and business case recommendations for delivery to Function.
Support the PMO Implementation into site/s along with the Transformation teams.
Anchor communication and stakeholder management until such time as the site/relevant business leaders in the GBS can take over the Project Management (Post initial scoping and agreement with the function)
Role will require impartial decision-making recommendations and strong communication with upstream functional partners, FP&A and GBS locations.
Upstream engagement to promote GBS services; consult on business case
Engagement playbook lead
Internal Business Development
Cooperate with regional GBS project and ops team to coordinate GBS transitions
Coordinate transformational efforts across regions

Governance:

Support the development, creation and implementation of key global frameworks necessary for driving Global Alignment in the GBS model. Recognizing the need for some localization but working to drive a globally aligned approach to key GBS requirements.

Support Director of GBS Advisory with the development of key frameworks, governance materials and artefacts. Work through site leadership to ensure the implementation and compliance with regards to updates.
Service Catalogue:
Ensure Sites maintain globally aligned and agreed Service Catalogue
Coordinate with Site Owners to ensure updated on a regular cadence (Monthly).
Communication Strategy: Maintain Communication Strategy templates and coordinate with all locations and stakeholders to prepare materials for distribution, coordinate events and provide recommendations based on Stakeholder Maps and Awareness insights.
Support the maintenance of GBS MOS system overall including the preparation and development of key communication materials for Steering Committees and key meetings as outlined in GBS MOS system.
Own the GBS calendar and ensure its regularly updated with key materials.
Maintain Stakeholder map for GBS globally.

About you:

Typically requires a bachelors degree with 5+ years of demonstrated experience in leading Shared Services activities
5+ years experience working with organization transformation, project management & Change management initiatives.
Adept at learning the functional business needs, creating internal partnerships
Ability to effectively manage multiple competing priorities with high attention to detail
Possesses strong analytical skills, good listening skills
Competent in diagnosing individual and organizational performance improvement needs, matching intervention methodology with needs, and determining the appropriate development measures
Experience of executing large projects in transformation (preferably for shared service centers)
Experience of executing projects in the area of shared services and outsourcing, frame strategy / feasibility phase to design and implementation
Strong presentation skills, both oral and written, to clearly communicate solutions and recommendations
Experience navigating and delivering in a highly matrixed landscape
Understanding of the Global Shared Services and Business Services Industry
An individual with a Partnership mindset and relational expertise creates conditions to build a network of teams that thrives on freedom, trust, and accountability.
A professional with impeccable personal integrity and business ethics
Experience in process improvements
Excellent communication and interpersonal skills, with the ability to build relationships with candidates and stakeholders at all levels.
Fluent in English

Travel Required:

Up to 25%

Monthly base salary for this position is from €4,157.92 to €4,891.67 gross. Final offer will depend on your qualifications, competencies, and professional experience.

Monthly gross salaryGross/mo € 4157.92 - 4891.67

Additional information: Final offer will depend on your qualifications, competencies, and professional experience.

Location

Lithuania

Remote work opportunity

Time of work

Full-time

Languages

English

Contact person
Kotryna Strašinskaitė

Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 8,000 people.

Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the companys patient support, customer advocacy, finance and accounting operations in Europe.