Here at Volvo Trucks, WE are looking for Truck Workshop Customer Service Representative to join our new Panevėžys site (start will be in Šiauliai site). 

As Truck Workshop Customer Service Representative, you will be joining our Service & Workshop team at our Truck Centre. Here we believe are at the forefront of Electromobility so you will also be working on providing service to clients of trucks with a range of systems which include alternative fuels such as LNG, hybrid and Full electric vehicles. You will work in a dynamic environment with proffessional and friendly colleagues. Teamwork and collaboration are the foundations of our business.

Main activities and core responsibilities:

• Greet all customers on arrival at the Truck Workshop in a professional and friendly manner;

• Clarify for the customer and the workshop the basis for the repair Retail/ Warranty/ Contract;

• Provide customer service for clients, consult and inform about vehicle maitenance, repairs and services provided;

• Plan work in to the workshop schedule and organize truck repair works;

• Provide cost estimates;

• Create job card/repair order for the work to be carried out;

• Agree timescales for unscheduled work with customers and follow through to completion;

• Be able to convert a workshop repair order into a sales invoice;

• Communicate with customers after delivering services;

• Initiate process improvements and larger safety in the workplace.

Skills/Qualifications: 

We'd expect you to have

• Willingness and ability to serve customers by providing them a great service experience;

• Work experience in customer service or sales;

• A basic working knowledge of vehicle technology;

• A desire to learn and improve;

• To be an active member of our team while being competent enough to develop new working processes or to enhance current ones;

• Technical education;

• A general level of computer literacy;

• Excellent communication, planning and organizational skills;

• Excellent Lithuanian and good English language skills.

Company offers a solid package of compensation and benefits, plus you will enjoy: 

• Joining a global and diverse team of highly skilled professionals who make customers win;

• Opportunity to grow both personally and professionally;

• Space to initiate and implement changes for customer success and prosperity of society;

• Environment where we work with passion, trust each other, and embrace change to stay ahead;

• Package of company benefits such as trainings, additional health insurance and more.

So, if youre genuinely excited by what we have on offer and know that you can further strengthen the Volvo Trucks team to make it even more of a success, then dont hesitate to get in touch with us.

We value your data privacy and therefore do not accept applications via mail. The link to the Job posting: https://jobs.volvogroup.com/job-invite/7798/