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Can you imagine yourself being a key person delivering payments-related solutions for corporate and private customers in all Danske Bank branches?
If yes, you could make it happen by joining Danske Bank Lithuania, where we deliver financial solutions to customers.
From an out-tasking model approach, our department evolved into a set of competence centres with end-to-end process ownership, a business mandate, and a direct impact on the customer experience. There you will be a part of a key strategic hub responsible for a broad range of banking operations, professional services, business support functions, and front-end product development.
We are 15 members team located in the newest and most modern Meadow building in Danske Campus, Vilnius. Our focus is both achieving great results and excellent customer experience and creating great atmosphere based on values and openness within the team.
Depending on your experience and knowledge, we may offer you a different seniority of the role.
Danske Bank supports a high degree of workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).
You will:
- Handle various payments requests
- Deal with requests received from Scandinavian colleagues
- Take responsibility for maintaining high-quality services for our customers
- Investigate unusual situations related to payments
- Handle daily communication with our stakeholders
- Elaborate on process improvement (lean, robotics, automatization)
- Manage workflow according to established deadlines
About you:
- Previous experience working with operations or administrative tasks (would be an advantage)
- Strong focus on teamwork
- Intermediate English skills
- Focus on high quality and accuracy
- Customer focus with a can-do mindset
- Intermediate English language skills
We offer
Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- Additional health insurance package
- Free parking & charging ports - cars, bicycles, e-scooters
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Languages
- English
- Lithuanian
Operations Officer in Domestic Payments Team
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.