IBM

Details
Highlights
Company

Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the clients IT operation.

Your Role and Responsibilities

Carrying-out IT hardware (laptops, Desktops, Servers) repair tasks, incl. remotely and on-site
Fixing faulty IT equipment and testing it
Handling repair cases in IBM systems
Managing spare parts warehouse

Required Technical and Professional Expertise

Analytical skills to find and fix problems, related to IT hardware/software (laptops, desktops, Intel servers, Windows OS)
The ability to communicate technical problems in English, oral and written (B2 level)
Familiarity with IT hardware (primarily laptops, servers and desktops),
Good Lithuanian communication skills
Time management skills
Valid driver license and own car (you will be reimbursed per mileage)
Candidate should be able for standby duty during out of office hours, incl. weekends (paid separately)

Preferred Technical and Professional Expertise

Preferable degree from university or college, related to electronics, computers, or any other similar subject
Basic knowledge about Networking and Storage
Experience in customer support

What we offer:

Private health insurance, life insurance, critical illness insurance, Employee Assistance Program
Personalised professional growth plan, global career opportunities, mentoring, training (certifications programs, Udemy access, etc.)
Referral program with bonus, talents recognition program, possibility to join IBMs employee stock purchase plan
Free parking near the office

Monthly gross salaryGross/mo € 2200 - 2600

Location

Lithuania

Time of work

Full-time

Languages

English
Lithuanian

Contact person
Indrė Levišauskaitė
864189821

IBM Client Innovation Center Baltic was established in 2006 and is located in Lithuania. IBM Client Innovation Center delivers Cognitive and Analytics innovations, Enterprise Applications consulting and hybrid cloud Integrated Custom Development Solutions. We enable clients to leverage technology and information to improve performance and create sustainable competitive advantages.