Customer Support Specialist

Travel Union, UAB

Details
Highlights
Company

Responsibilities

Act as primary customer contact, promptly addressing needs and resolving inquiries effectively.
Utilize Zendesk CRM for efficient tracking of interactions.
Provide accurate information on myTU financial products.
Escalate complex issues and report recurring problems to management.
Collaborate with teams (Product Development, KYC, Monitoring, Compliance, Sales and Marketing) for seamless customer experience.
Proactively identify areas for enhancing customer satisfaction and retention, proposing process or product improvements to management.
Stay updated on industry trends and maintain professionalism in interactions.

Requirements

High School diploma required, along with 1 year of customer service experience; financial institution experience preferred.
Fluency in English and Lithuanian required; Russian knowledge a plus. Proficiency in other languages beneficial.
Experience with customer service software and Zendesk CRM preferred.
Proficient in Microsoft Outlook for email/calendar management, and Microsoft Teams for collaboration.
Strong communication skills needed to convey financial concepts clearly.
Understanding of customer service principles, including effective communication and conflict resolution.
Ability to handle high-pressure situations and manage multiple inquiries simultaneously.
Professional demeanor and dedication to excellent customer service essential.
Good teamwork skills: a friendly, empathic and solution-oriented person

We offer

Opportunity to work in a highly professional team, make a major contribution to a fast-growing business.
Professional development opportunities and new challenges every day.
Continuous improvement of qualifications.
Ability to work from a variety of places.
Pet-friendly office and regular in-person gatherings.

This position is based in our Vilnius office, and we would love to have you in the office at least 2 days per week.

Monthly gross salaryGross/mo € 1800 - 2000

Location

Lithuania

Time of work

Full-time

Skills

bendravimo įgūdžiai

Languages

English
Lithuanian

Contact person
Viktorija Navicke

myTU is a fintech company, using cloud and AI to transform banking for better user experience and more accessible and inclusive financial services. We provide a comprehensive suite of financial services for individuals and businesses, including mobile banking and family-centric accounts.

We think our customers should always get top-notch service. If they have a problem or question, we're here to assist. We need someone energetic and fluent in Lithuanian & English for our Customer Support team. If you love solving problems, talking to people, and care about great customer experiences, come join us!

Company website: https://mytu.lt/