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Our team mission is to provide Tax Reclaim and Relief at Source services for Danske Bank client investments. We are a small but diverse group of 10 individuals collaborating closely with colleagues in Denmark to achieve shared goals and deliver quality service to our customers.
In Tax Services, the goal is to maintain balanced and effective operations by:
- Having experienced staff and encouraging curiosity among employees and managers
- Standardizing processes and making ongoing improvements
- Basing decisions on data and aligning with governance requirements
- Promoting efficient cooperation within Tax Services and with colleagues across Danske Bank
Daily operations consist of routine and repeatable tasks but also provide opportunities to learn new skills and knowledge relevant do different markets and customer types.
We are looking for experienced operations professional. Experience in Withholding Tax area would be a great benefit.
Depending on your experience and knowledge, we may offer you a different seniority for the role.
Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office.).
This role does not include a relocation allowance for candidates who are not based in Lithuania.
You will:
- Take responsibility for various administrative tasks
- Manage the filing of tax reclaims and the setup of clients for relief at source
- Ensure documentation details are accurate and comply with required standards
- Conduct controls to guarantee correct procedures, identify and escalate errors promptly, and learn from them
- Add, maintain, and update information in the systems
- Provide reports of open reclaims upon clients requests
- Communicate with small, medium, large, and institutional clients, as well as advisers, to obtain the necessary documentation
- Regularly engage and communicate with Nordic and other EU tax authorities to resolve issues related to clients documentation
About you:
- Have experience in managing complex processes and changes
- Possess a curious nature and a willingness to seek answers to arising questions
- Demonstrate eagerness to learn new concepts in a fast-paced and complex environment
- Team-oriented individual with the ability to communicate efficiently with diverse stakeholders
- Capable of handling routine tasks effectively
- Upper-Intermediate proficiency in English, both written and spoken
We offer
Monthly salary range from 1680 EUR to 2520 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- 24/7 gym services and group trainings
- Third pillar pension fund
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Languages
- English
- Lithuanian
Service Delivery Specialist in Securities Withholding Tax Team
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.