Junior customer support specialist

Emplonet, UAB

Details
Highlights
Company

Job description

Respond to client inquiries in a professional and helpful manner, ensuring positive customer experience;
Collaborate with other departments to resolve client issues efficiently and accurately;
Handle service disruptions and follow the companys escalation procedures when necessary;
Extract and prepare transaction data reports for internal and external use;
Participate in team meetings, offering insights and suggestions to improve workflows and processes.

Requirements

Excellent communication in English (verbal and written);
Previous experience in a Help Desk or Customer Service role;
Strong interpersonal and administrative skills, with a keen attention to detail;
A proactive, customer-focused mindset with a problem-solving attitude;
Familiarity with Salesforce is a plus;
Comfortable using computers, with solid knowledge of Microsoft Office tools;
Experience in the Fintech industry is an advantage.

Company offers

A unique fintech environment where you are truly appreciated, rewarded and recognized for your contributions;
Wide opportunities for professional growth while working in a dynamic surrounding together with high-level financial professionals;
Hybrid work-model;
A chance to become a key person in an international company;
Private health insurance and other benefits in constructive and ambitious working environment.

Monthly gross salaryGross/mo € 1477 - 2068

Location

Lithuania

Time of work

Full-time

Skills

communication

Languages

English

Contact person
Izabella Januševska
+37060105750

Emplonet is a partner for you. We provide the highest quality personnel search and selection services that help build long-term relationships that foster business growth and the development of professionals in a variety of fields.

Emplonet client - PAYSTRAX is an innovative financial technology company specialising in payment card acquiring, providing European and UK merchants with state-of-the-art solutions for all their electronic payment transaction needs.

Company website: http://www.emplonet.lt