1stopVAT, UAB

Details
Highlights
Company

Role Summary

This is a new, high-impact position designed to relieve the Sales team from post-sale client care duties and allow them to focus solely on business development.

You will manage a portfolio of international SME clients, ensuring their questions are answered promptly and issues are resolved with minimal friction.

Youll also be expected to identify opportunities to upsell services (e.g., new jurisdictions for VAT/GST/Sales tax compliance), all while nurturing long-term client satisfaction and retention.

Key responsibilities

Client Communication Management:

Be the primary point of contact for all post-sale queries from assigned clients, mainly via email and HubSpot.

Operational Liaison:

Coordinate between clients and internal operational teams to ensure requests, issues, and tasks are resolved swiftly and accurately.

Issue Resolution:

Handle escalations and clarify misunderstandings, acting as a calm and professional mediator.

Client Education & Onboarding:

Support clients in understanding the compliance process, timelines, and deliverables with patience and clarity.

Upsell Opportunities:

Identify and promote relevant add-on services based on client expansion (e.g., VAT registration in new markets).

CRM Management:

Track all interactions in HubSpot, ensuring full visibility for internal teams and a seamless client experience.

Requirements

Proven experience in client-facing roles (e.g., account management, customer success, project coordination).
Strong communication skills in English (written and verbal); other languages are a plus.
Ability to manage high volumes of communication and multitask across client relationships.
Highly organized, responsive, and empathetic under pressure.
Comfort with CRMs (ideally HubSpot) and standard business tools.
Basic knowledge or strong interest in finance/accounting/compliance topics; training will be provided.

Why Join Us

Be the first in a new function, with real influence on how account management is built and scaled at 1stopVAT.
Work in a high-growth global company with a strong international client base and closely with the management.
Ability to expand your knowledge and skills in periodic internal and external trainings.

Benefits

Workations: work up to 10 business days from anywhere you want.
Vacation boost: extra 5 days off per year.
Hybrid work model for better flexibility and focus.
Additional health insurance.

Monthly gross salaryGross/mo € 2900

Additional information: Salary before taxes.

Location

Lithuania

Remote work opportunity

Time of work

Full-time
Flexible schedule

Languages

English
Lithuanian

Contact person
Miglė Krivickaitė
+37063808809

1stopVAT is a global leader in VAT/GST/Sales tax compliance solutions, serving businesses across industries and geographies. With clients ranging from nimble startups to well-known brands, we ensure their cross-border indirect tax obligations are handled seamlessly so they can focus on growth.

We are now looking for a proactive, detail-oriented Account Manager to join our team in Vilnius and take ownership of post-sale client relationships, acting as the primary point of contact for clients after the sales department hands them over to our operational department. This person will handle ongoing communication, ensure client satisfaction, and liaise with internal operational teams.

Company website: https://1stopvat.com/