Customer Support Specialist (RU)

Athera Technologies, UAB

Details
Highlights
Company

About Athera Technologies

Athera Technologies provides IT support and system management for several companies, including one of the largest logistics companies in Lithuania. We focus on solving real problems, developing our own products, improving internal tools, and helping clients do their jobs more efficiently, from administration staff to truck drivers.

Job oberview

We're looking for a Russian-speaking Customer Support specialist to provide first-line support across a diverse user base, from truck drivers and logistics staff to administrative employees.

You'll handle a wide range of issues, including remote device troubleshooting (tablets, printers, computers), software support (e.g., Outlook, Windows environment applications, Sygic navigation) and help clients with daily IT issues. The ideal candidate is fluent in Lithuanian, Russian, and English, has a customer-first mindset, and takes ownership of issues until resolution and is able to work at Kaunas office.

Key Responsibilities

Resolve various first line tickets submitted by customers through JIRA & email
Communicate with clients via JIRA tickets and phone, to solve reported issues, in Russian/English languages.
Troubleshoot mobile and tracking equipment: tablets, telematics systems.
Monitor recurring issues, track patterns and suggest improvements.
Create and update internal guides, processes, and documentation.
Support colleagues throughout the work day with various first-line tasks.

Requirements (Must-Have)

Languages: Fluent in Lithuanian, Russian (spoken, B1-B2), and English
Strong communication skills - clear, calm, and solution-oriented approach
Experience with Windows environment and Microsoft 365 environments (Outlook, Teams, basic troubleshooting, settings, etc.)
Previous experience in customer or technical support and customer first mindset
High attention to detail and ability to connect patterns into problems and improve processes
Strong sense of ownership and responsibility
Ability to work on-site in Kaunas

Nice to Have

Familiarity with monitoring tools (e.g., Zabbix, Grafana, Graylog)
Experience using Jira Service Management including triage, status updates, selecting affected services, setting impact/urgency, and communicating with users
Experience with remote support tools (e.g., AnyDesk, TeamViewer, N-able)
Understanding of GSM networks (3G/4G), roaming, and GPS systems, navigations
Familiarity with ITIL concept - especially understanding key concepts like incident, service request, change, and problem management, as we follow modern ITIL practices in our workflows

What we offer

Quiet, focused office space in central Kaunas
Weekday schedule (Monday - Friday, typically 8:00 - 17:00, working hours may shift as we align with client support hours, rotating schedules/shifts may be applied in the nearest future).
Supportive onboarding with a dedicated colleague
Friendly, mature and experienced team that values efficiency and clear communication
Real responsibilities and the chance to improve how things work
Hybrid work possibilities
Client referral bonuses
Health insurance

Compensation

For this position the salary range is: €950-1100 netto

Monthly gross salaryGross/mo € 1400 - 1800

Additional information: Additional health insurance, Client referral bonus

Location

Lithuania

Remote work opportunity

Time of work

Full-time
Flexible schedule

Skills

JIRA Windows Operating Systems Microsoft Teams MS Outlook Ownership Responsibility Customer Obsession Anydesk TeamViewer GPS/GSM Office365 Active Directory Android