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Do you want to take part in retaining our position of being #1 in customer experience in the Nordics? You have the opportunity to become a part of the team, directly supporting Nordic corporate & institutional customers of the Danske Bank Group.
As a Client Manager, you will be responsible for delivering professional customer service on daily banking inquiries, including cash management, liquidity management, and many more.
The ideal candidate would have experience in cash management related fields and/or working with LC&I customers. However, you will have an opportunity to learn about the value chain, including Danske Banks offering to our largest institutional and corporate customers. You will work closely with colleagues in your customer team, supporting them and delivering high quality day-to-day client support in areas such as Liquidity management, Credit products, Online banking platform District, Accounts, Transactions, Client on-boarding, KYC, and more. You will be responsible for servicing international customers whilst establishing and maintaining close relationship with both Danske Bank customers and internal stakeholders.
You will:
- Take end-to-end ownership of your tasks, be service-minded and be willing to work effectively to give the customer a great customer experience
- Manage various types of risks: credit risk, conduct risk and controls, etc.
- Be able to navigate in a complex organization without strict operational procedures to get customer queries solved in a timely and efficient manner
- Be a sparring partner to our internal stakeholders to optimize our customer solutions
- Perform other ad hoc duties as assigned
About you:
- Experience from the financial sector working in cash management or related fields (financial analyst, treasury function, audit etc.) or with large corporates and institutions
- Motivated and customer-oriented mindset
- Focus on delivering high-quality customer experiences
- Great skills in collaboration and coordination in a complex and international environment
- Can-do attitude and ability to work in a self-sustained manner
- Advanced English communication skills, both oral and written
We offer
Monthly salary range from 1360 EUR to 2040 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- Health insurance
- Third pillar pension fund
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Languages
- English
- Lithuanian
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Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.