450
- Details
- Highlights
- Company
We are looking for:
We are looking for the experienced Membership Operations Specialist who will play a critical role in supporting our customers and ensuring smooth operations within the membership and billing department.
Responsibilities:
- Handle incoming calls by providing excellent customer service and addressing customer needs and concerns. Ensure customer satisfaction while providing clear and accurate information
- Assist customers with billing questions, explaining charges, membership details, and contract terms, and resolving any discrepancies
- Forward inquiries to the appropriate departments to ensure that specialized queries are handled by the correct team
- Keeping up to date with insurance policies to ensure information accuracy
- Meet established quality and efficiency standards
Requirements:
- Higher education
- At least C1 level of proficiency in English, both written and spoken
- Excellent communication skills
- At least 1 year of experience working in a call center environment
- Knowledge of the USA healthcare system would be an advantage
- Ability to work shifts (2 PM - 11 PM o'clock), no flexibility
Company offers:
- Salary up to 1700 EUR gross (1100 EUR net), depends on experience
- Compensation for transport home after work
- An opportunity to enter the job market and gain valuable work experience
- Friendly, supportive, inclusive and diverse workplace environment
- WFH when meeting quality and efficiency goals
€
1872
Location
- Kaunas, Kauno apskritis, Lithuania
Ožeškienės g. 18
Time of work
- Full-time with shifts
Skills
Languages
- English
Contact person
Strategic Staffing Solutions International -
Strategic Staffing Solutions International -
Your international IT resource of choice! Strategic Staffing Solutions International provides professional Information Technology staff and solutions in the Baltics, Nordics, the United Kingdom and United States.
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