We are looking for a forward-thinking AI Product Manager to lead the development and implementation of AI-powered solutions in the customer service domain. This role is ideal for someone passionate about innovation, digital transformation, and creating real impact through intelligent technologies. 

Take YOUR part in #EnergySmart!

You will contribute to green and secure energy ecosystem creation by:

• Developing and implementing AI products for customer service, managing the full lifecycle from idea to execution 
• Ensuring successful product development, integration into business operations, and ongoing support 
• Leading a cross-functional AI project team (including IT specialists, data analysts, software developers, UX/UI designers, business analysts and process managers)
• Translating business and customer needs into clear product requirements and priorities 
• Managing project execution – planning, coordinating, tracking progress, mitigating risks, managing the project budget and ensuring timely delivery
• Researching market trends, exploring AI use cases, and running pilot initiatives
• Defining and tracking AI product performance indicators and setting measurable goals

• University degree
• 3+ years of experience in product or product management, innovation, or digital transformation.
• Understanding of AI/ML technologies – chatbots, automation, data analytics, personalization 
• Experience with agent-based systems and chatbot implementation in large organizations 
• Understanding of programming languages used for AI model development 
• Solid technical knowledge of databases, analytics tools, and machine learning 
• Strong stakeholders' management, communication and analytical skills 
• Proven experience leading cross-functional teams 
• Excellent written and spoken Lithuanian and English 
• Strong leadership, constructive mindset, and results-oriented approach 

Would be an advantage: 

• Experience in developing and implementing LLMs, AI or digital service products 
• Familiarity with internal enterprise information systems 
• Experience with AI or automation solutions in customer service 
• Experience with Azure, Vertex AI, Python and GenAI libraries and task management systems
• Strong change management and project management skills (Agile, Scrum) 

• A package of additional benefits to choose from: pension accumulation, health insurance, or another benefit from the selectable benefits list in the MELP application 
• Additional paid days for health improvement, short-term illness, volunteering, and accumulated work experience 
• A hybrid work model (3+2) and flexible working hours 
• Generate value for Lithuania through daily work 
• Take part in unique nationwide digitalization projects 
• The opportunity to engage in the internal initiative GROW academy – to become lecturers or participate in training 
• Attention to physical and emotional health: wellness mentor initiatives and psychological support, volleyball and basketball teams, etc. 

Join a growing and increasingly international team of energy smart people united by a common purpose. We all play our part in creating a 100% green and secure energy ecosystem for current and future generations.

And the way to achieve this is certainly not to wait for the perfect moment. We believe that the power to act comes from the charge we bring to our work every day. United by purpose. Owning the challenge. Passion for reinvention. Pursuing excellence. These are our mindsets. Together, they yield the energy that drives everything we do. The energy generated by our choices. If you are guided by the same mindsets – we look forward to welcoming you to our team!

As we pursue our strategic goals to increase gender balance in Ignitis Group, we are indicating f/m/d next to job titles, meaning we welcome candidates of all genders – female, male or diverse.

Ignitis Group ensures equal opportunities. We welcome all applicants and do not discriminate against race, religion, gender, sexual orientation or gender identity, age, disability or other personal traits unrelated to work obligations.

Do you want to contribute to projects ensuring the smooth supply of energy to our homes? Elektros Skirstymo Operatorius (ESO) is a major part of the Ignitis Group – a renewables-focused integrated utility. Our purpose is to create a 100% green and secure energy ecosystem for current and future generations.

ESO manages not only 126,000 km of overhead and underground power lines, but also 9,000 kms worth of gas distribution pipelines. Our task is to operate, maintain, and ensure the reliability of this vital infrastructure. By continuously implementing innovations and making other key changes, we are generating added value to Lithuanias energy consumers, and speeding up the expansion of green energy use.

www.eso.lt #eso #ignitisgroup