Operations Support Operator

pawaPay

Details
Highlights
Company

Your profile

Proficient computer skills;
Excellent communication skills in written and spoken English;
Good written and spoken Estonian;
Flexibility in working hours, including nights and weekends;
Ability to perform well under pressure;
Strong attention to detail;
A team player: demonstrating passion, energy, drive, and a willingness to collaborate with an ambitious team internationally;
A can-do attitude: willing to take initiative, adaptable to change, and able to work independently.

Beneficial skills:

Experience in customer support;
Experience in payments industry.

Your responsibilities

We are looking for an Operations Support Operator to help us improve financial inclusion in Africa. As Operations Support Operator you will be part of a team tasked with providing our customers the highest quality of service available from a payment service provider.

Daily system monitoring;
Handling routine traffic/incidents;
Ensuring smooth communication with African Telcos;
Internal and external escalations;
Providing support for customers;
Performing reconciliation tasks;
Handling merchant wallet balance management tasks;
Participating in product development.

We offer

Being part of a fast-growing company from its early days;
Working with an ambitious and talented team;
Competitive remuneration package;
Personal and professional growth opportunities;
Sports compensation and beneficial sick leave compensation;
Modern office in Tallinn city center and a possibility to work fully remotely.

You can find average salaries for this postition at manoalga.lt.

Location

Tallinn, Harjumaa, Estonia
Rotermanni 6, 2.korrus, 10111 Tallinn
Remote

Time of work

Full-time with shifts

Languages

English
Estonian

Contact person
Alo Pihlak
+372 5692 3475

PawaPay is a fast-growing B2B payments start-up, focused on mobile money in Africa. We are building the financial rails that allow entrepreneurs and merchants to reach hundreds of millions of people across Africa.

Our vision is to connect every mobile money wallet in Africa to each other and to the world.

Through our payments API we already facilitate over 3 million transactions a day across 19 countries in Sub-Saharan Africa.

We believe that the future of payments in Africa is mobile money and we have positioned ourselves to take the lead as the payments space grows over the next decade.

At PawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia.

Company website: http://www.pawapay.io