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Description
We are looking for an Operations Officer to join our Buying Home DK team at Danske Bank. The team plays an important role in supporting home-buying processes for the Danish market by delivering high-quality back-office services to advisers working with personal customers in Denmark.
As part of Buying Home DK, you will support a wide range of tasks related to property purchases, including houses, summer houses, apartments, cooperative housing and construction loans. Your work will help ensure efficient, accurate and timely support for advisers and customers during key stages of the home-buying journey.
You will join a team of 14 colleagues in Vilnius, working closely with colleagues in Denmark.
If you enjoy working in a dynamic international environment, are motivated by shared team goals and take pride in delivering high-quality service, this could be the right opportunity for you.
Danske Bank supports a high degree of workplace flexibility (we currently use a hybrid work model, where we work at least 3 days a week in the office).
This role does not include a relocation allowance.
What you will be doing
- Process a variety of back-office tasks related to buying or constructing property
- Handle loan pay-outs in line with internal procedures
- Process and pay invoices related to construction loans
- Review incoming emails and take appropriate action based on the content
- Contribute to process improvements, standardisation and automation initiatives
- Communicate daily with colleagues and stakeholders via email and Microsoft Teams
- Support process migrations from Denmark to the local department
- Take on additional responsibilities based on your skills, experience and development path
About you
- Upper-intermediate English skills, both written and spoken
- Strong focus on quality, accuracy and timely delivery
- A customer-centric mindset
- Ability to meet deadlines and handle peak periods
- A proactive approach to giving and receiving feedback
- Motivation to contribute to continuous improvement and team success
- Experience in back-office tasks within banking, finance or an international company, which would be considered an advantage
We offer
Monthly salary range from 1520 EUR to 2280 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
Your job function (position) in the job contract will be Service Delivery.
€
1520 - 2280
Location
- Vilnius, Vilniaus apskritis, Lithuania
- Hybrid
Time of work
- Full-time
Languages
- English
Contact person
Ugne Zaksauskaite
Ugne Zaksauskaite
In Danske Bank Lithuania we gathered smart, innovative and open colleagues with can-do mindset, who are reimagining banking services and creating an ingenious product portfolio, and at the same time – ensure smooth daily operations of the entire Danske Bank Group.
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.
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