Customer Service Specialist (English speaking)

Yara Lietuva, UAB

Details
Highlights
Company

Do you want to be part of an organization with exciting opportunities? Join Yara!

Yara has been awarded as Equal Pay Employer 2023 by Figure Baltic Advisory.

Currently we are looking for CUSTOMER SERVICE SPECIALIST (ENGLISH SPEAKING)

Responsibilities

Build and maintain strong relationships with internal and external customers through daily interactions, including inbound and outbound call management
Ensure accurate and timely order entry in SAP, securing smooth downstream processing and coordination with Transport Management
Follow up on customer requests and operational tasks, ensuring high satisfaction levels
Collaborate with team members to continuously improve processes and enhance customer experience
Build and retain good relationship with stakeholders and act as operational point of contact for them
Manage billing documents, return and diversion cases with efficiency and precision
Be a role model of Yara’s culture, where health, environment, safety, and quality are top priorities

Profile

Good English language skills (Level B2 or higher)
Excellent communication skills and a trusted team player
Proactive and self-driven with a solution oriented mindset
Preferably experienced in Customer Service or Supply Chain
Familiarity with SAP and/or Salesforce is considered a strong advantage
Eligible to work in Lithuania (the position is based in Lithuania)

We Offer

Personal and professional development
Career opportunities, including subject matter experts, leading or global virtual roles
Social wellbeing-oriented package
Hybrid working model with home office allowance (10 days per month working from the office)
Modern office environment (eco-friendly office with lounge, game room and other areas)
Scandinavian culture supporting continuous improvement
Strong company values and orientation towards people
Much more benefits are waiting for you from the day one

Salary range

We offer salary from 1920 Eur to 2507 Eur/month gross (before taxes; final offer depends on candidate's competences).

Monthly gross salaryGross/mo € 1920 - 2507

Additional information: We offer salary from EUR 1920 to EUR 2507 per month gross (before taxes; final offer depends on candidate's competences).

Location

Vilnius, Vilniaus apskritis, Lithuania
Lvivo g. 101, Vilnius
Hybrid

Time of work

Full-time

Languages

English

Contact person
Giedrė Stankevičiūtė

Yara is the world's leading fertilizer company and a provider of environmental solutions that addresses global challenges and creates positive change. Company fosters an open culture of diversity and inclusion that promotes the safety and integrity of our employees, business partners, and society at large.

Yara European Business Service Center located in Vilnius is an important milestone in the modernization of the companys operating model in Europe. It is a valued operational business partner covering end-to-end logistics activities from operational planning, sales order processing, and customer service through to transport activities. This center also has procurement roles and BI insight team that will deliver self-service business insights and develop new BI solutions for the company globally.