21
- Details
- Highlights
- Company
The Role
As a Customer Support Specialist, you'll be the person our Lithuanian and Polish merchants turn to when they need help whether that's troubleshooting an integration, understanding a product, or just figuring out what solution fits them best. It's a role where technical curiosity and people skills matter equally.
You'd be joining a CS team of ~10 people spread across four countries, so there's a real foundation to build on. Good processes, shared knowledge, people who have your back. And since we're still a 60+ person company, there's genuine room to shape how things work, not just follow a playbook. (#start-up 🚀)
Your daily missions
- Support merchants in Lithuanian and Polish via phone, email, and web tools
- Consult merchants on best implementation practices and help them get the most out of Montonio
- Answer product questions from potential clients and help them find the right fit from our suite of products
- Advocate for merchants internally - make sure their feedback reaches the product and development teams
- Contribute to the customer experience beyond your inbox - flag issues, suggest improvements, and think alongside the team about how our Help Center, automations, and processes can get better
- Stay sharp on the technical side of our products - the support team needs to be one of the most knowledgeable in the company 🧠
Our expectations to you
- Tech-savvy and genuinely curious about new tools
- Great with people, not afraid to pick up the phone
- A solid problem-solver who stays calm when things get complicated
- Great written and verbal Polish, Lithuanian and English
Bonus points for:
- Experience in customer support
- Experience with e-commerce platforms, fintechs and/or start-ups
What we offer
You would be joining Montonio at a very opportune time. We’re still a team of 60+ people and we are growing. It is a very exciting time that enables the possibility to be part of shaping the organisation, our products, and Montonio's brand.
- 💰Salary from €2300 gross
- 📧 Company stock options
- 🏝 6 weeks time off (20 working days of vacation + 10 personal days)
- 🏢 A neat office in Vilnius
- 🧑 Private health insurance or a sports compensation
- 💛 A team of friendly, forward-thinking people that always support each other
- 🏡 Flexible working schedule
- 🌱 Opportunities to grow and take on more responsibility
- Because our customers are businesses, we work regular business hours. No early shifts, no late evenings.
Hiring process
We believe in a thorough but efficient hiring process to ensure the best fit for both you and our team. Here’s what to expect:
- Application review – We carefully review your application to assess fit.
- Homework – A short task to showcase your skills.
- First interview – Focused on your skills and experience.
- Team interview – A chance for us to get to know you as a person.
- Final chat & office visit – A final conversation with the team and an opportunity to experience our culture.
🚨 Please submit your CV and application answers in English.
🚨 Avoid using AI in application - AI is a big part of how we work - we use it daily, and you will too. But AI-written applications all read the same, and the whole point of these questions is to get a sense of the real you. Keep it yours. 🤖
Please submit your application before 31.10.2026!
€
2300
Additional information: Salary range starts from 2300€. Additional benefits: company stock options, 6 weeks of time-off, health insurance or sports compensation.
Location
- Vilnius, Vilniaus apskritis, Lithuania
- Hybrid
Time of work
- Full-time
- Flexible schedule
Languages
- Lithuanian
- Polish
Contact person
Filipe P
Filipe P
Montonio is an e-commerce checkout platform, loved by over 8000 merchants in the Baltics, Finland, and Poland. To date, we have raised nearly 19M € from Index Ventures and the people who built Wise, Bolt, and Pipedrive. We aim to be the go-to partner that merchants can rely on to grow their business, one superb checkout experience at a time. 🚀