- Details
- Highlights
- Company
Requirements for candidates
• Minimum 1 years of work experience in customer facing role or operations team, preferably in a financial institution or payment services organization.
• Excellent written and spoken English (and Lithuanian or Polish) skills.
• Excellent communication skills, empathy and passion for great customer experience.
• Knowledge of payment operations, SWIFT, SEPA etc. (would be an advantage).
• Previous experience of work with Centrolink (would be an advantage).
• Ability to handle client enquiries, complaints and explain complex issues in an easy and understandable manner.
• Strong feeling of ownership, ability to work independently and take responsibility.
• Attention to details, analytical skills and effective priorities management.
Job description
• Contributing to transaction management process from account setup, balance reconciliation to record keeping.
• Providing exceptional support to our customers via chat and email.
• Collecting, analyzing and sharing customer feedback with the rest of the organization.
• Collaborating with other teams to improve customer experience, resolve issues effectively, further build Okeo product.
• Collecting documents from customers to ensure compliance requirements are met successfully.
• Monitoring and investigating problematic payments, unmatched transactions.
• Executing non-standard transactions (e.g., refunds), initiating payments on company’s behalf.
• Actively participating in development of the company’s proprietary payments platform in order to increase the level of automation and security of the relevant processes.
• Contributing to preparation of the operational processes, programs, and controls descriptions.
• Supporting colleagues’ efforts to comply with external and internal policies and procedures related to operations.
• Contributing to regulatory reporting process and internal control processes.
What we offer
• Outstanding learning opportunities coming from the multiple responsibilities, participation in special projects and access to senior management.
• A chance to make a change and contribute to a fast-growing FinTech start-up.
• Option to grow and develop professionally in the fast-growing start-up.
• Flexible, multicultural and very friendly working environment.
• Salary range 1300-1800 gross EUR/month
Location
- Vilnius, Vilniaus apskritis, Lithuania
- Remote work opportunity
Time of work
- Full-time
Languages
- English
- Lithuanian
Marta Survilo
Okeo emerged from the need to disrupt the market of financial services for small and medium enterprises – it is created to serve the business sector in a transparent and user-friendly way, and at a fair price. Its originators are top-class experts in their areas of expertise, united by a passion for quality and design thinking. The project is successfully leveraging on new technological solutions and agile organization concepts to build proprietary solution for financial services delivery, and implement customer centric and fully digital business model. The company is now looking for talents to join the company in its early growth stage, willing to make an impact and contribute to the company’s development. See our webpage at https://okeo.com.
Okeo Payments UAB, respects your privacy and will treat your personal information as confidential. By applying you agree that we will use your personal information as described in our Applicants’ Privacy Policy (https://okeo.com/legal/applicants-privacy-policy/). We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.