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As part of our transformation efforts in how we organize ourselves to provide the top notch customer experience, we are looking for an experienced team leader who will play an essential role in building and running the new client management set-up. You will be responsible for hiring and leading the team of at least 10 as well as facilitating training, standardizing procedures, owning day-to-day customer relationship with our largest Swedish clients, and building network with key stakeholders of various seniority levels within the bank. All that to become known by your first name to our largest customers.
The newly established team will be responsible for directly supporting Swedish corporate and institutional customers of Danske Bank group.
Your team will be responsible for client management related with wide array of business banking products. The team’s focus will be actual work with customers’ needs for bank products and services. The team will concentrate on customer support, communication, and problem solving. As part of a client teams, they will work together with colleagues located in Nordic countries. The team will be in direct contact with the clients, offering first class support on cash management, credit products, online banking platform District, accounts, daily banking, client on-boarding, KYC, and more.
You will become an integral part of the customer centric value chain and get to know Danske Bank’s offering model to our largest corporate and institutional customers. You will have an opportunity to utilize your communication, work coordination, problem-solving, and creative customer orientation skill set.
You will report to the Head of Client management Lithuania.
You will:
- Have a full ownership of your team and we expect you to be willing to go an extra mile to empower and motivate the team to provide top notch customer experience
- Communicate clearly and effectively with the customers of Danske bank and with multiple internal stakeholders, develop customer satisfaction-oriented stakeholder relationships
- Be able to navigate in the complex organization utilizing excellent interpersonal and good relationship building skills
- Be a sparring partner to our internal stakeholders to optimize our customer solutions
- Be a reliable point of contact for your team members and stakeholders within the area and beyond
- Participate and deliver in our transformation efforts and other projects in Client management area
About you:
- Customer centric mindset
- Excellent leadership, coaching, empowerment and motivational skills
- Professional English communication skills, both oral and written
- Focus on delivering high quality customer experience
- Experience in leadership roles
- Being creative and resilient in unexpected situations
- Great skills in collaboration and coordination in a complex environment
- Experience and background in any of the following areas, while not required, will be considered a strong advantage: daily banking, cash management, financial markets, credit risk, markets legal, markets middle office
We offer
Monthly salary range from 3720 EUR to 5580 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities;
- Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms;
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience;
- Additional paid days off: 2 to recharge, 2 sick days, 1 for volunteering, for round birthdays, for seniority in Danske Bank;
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution after 1 year of working;
- 20+ community hobby clubs
- 24/7 gym services and group trainings
- Free parking & charging ports - cars, bicycles, e-scooters
- Kids playroom
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Languages
- English
- Lithuanian
Team Leader of Client Management, Swedish Market
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.