The Payment Operations Coordinator is a customer facing role of our Payment Operations team. This role works cross-functionally with Sales, Operations, and Support teams to input, analyze, and complete payments requests for our merchants. The Payment Operations Coordinator will also be responsible for collecting information from our payment partners and scheduling payment setups with our clients. In addition they will be supporting Payments Operations with data management and internal ticket management. 

This is a temporary position for 3 months.

Be able to complete 30+/- phone calls a day with customer
Ensure customer tickets are resolved and updated in our ticketing system
Provide world class customer experience over the phone 
Reach out to payment partners for missing information
Work in conjunction with sales, support and operations to achieve successful and timely onboarding period for our merchants
Reach out to customers to ensure timely scheduling of payment setups
Update customer statuses in our internal software tools
Schedule calls with existing merchants to resolve any open payment inquiries
Assist U.S. customers on their payment processing migration process

Minimum 1-2 years of customer service or sales experience
Strong English communication skills, both verbal and written
Strong experience with MS Office / Google docs
Know how to handle difficult calls and have strong conflict resolutions skills
Good organizational skills that will keep spreadsheets up to date with the most accurate information
Experience with CRM (Salesforce preferred) software is a plus
Experience with a ticketing system is a plus (ServiceCloud preferred)

We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
We love what we do: amazing colleagues and friendly team vibe
We care about technology and quality: our tech initiatives are bottom-up
We take your career seriously: 40% of our employees changed roles in 2021
We invest in you: internal training programmes and free Udemy license for training online
We recognize our talents: our MVPs receive rewards every quarter, this year they are going to Bahamas, would you like to join?
We share our success: available Profit Sharing Plan for employees (based on eligibility)
We have fun: office happy hours, board game nights and company outings