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Job description
Role is responsible for supporting functional activities, at planning, scheduling, and rostering of the resources of operational teams, but not limited to key performance indicators, forecasting, trends and adherence reporting. Successful individual will require regular interface with functional leaders and supervisors to understand underlaying developments. She / He will also be expected to provide support for functional and site leadership preparing for executive and other relevant meetings where management information is required.
Responsibilities:
Your main responsibilities will be to:
- Estimate staffing requirements for handling forecasted workload within target turnaround times;
- Create and maintain work schedules for specialists and agents;
- Reporting and data analysis on a daily, weekly, monthly, and ad-hoc basis;
- Perform regular analysis of expected versus actual performance;
- Based on data analysis, identify, and formulate actionable recommendations to improve on performance;
- Understand business expectations and acts as a sparring partner for functions;
- Analyze complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers.
Requirements
- Experience in developing, maintaining, and managing Tableau and Power BI driven dashboards;
- Expert in MS Excel;
- Ability to analyze large datasets to spot trends and patterns;
- Excellent analytical and creative problem-solving skills;
- Logical and efficient, with keen attention to detail;
- Ability to effectively prioritize and execute tasks while under pressure;
- Experience working in a team-oriented, collaborative environment and stakeholder management;
- Ability to perform other functions as required in the nature and scope of position;
- GBS / Call center experience is significant advantage;
- Previous Genesys/Work Force Management (WFM) experience - desirable but not essential;
- Proficiency in English (written and spoken).
Company offers
- Opportunity to work in global, innovative, fast-growing company with 5000+ awesome colleagues;
- Flexible work (remote);
- 5 additional vacation days;
- Health, Life and Accident insurance;
- Health and Wellness programs;
- Private Pension plan;
- Access to the best-in-class training and development programmes;
- Team buildings and events;
- Competitive salary and performance-based bonus.
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Julija Baliūnaitė
+370 690 30881
Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements, and annual growth. We are a high performing team of recruitment experts from various industries.
Our client Dexcom, Inc. empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. With headquarters in San Diego, California, Dexcom has emerged as a leader in diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.