Support Specialist (Operational Change Management )

As a market-leading credit management company, Intrum has wide-ranging expertise in debt collection services, and we do business in 24 countries in Europe plus Latin America (Brazil). We have more than 10,000 experienced employees in our group. As a result, we have a unique geographical size and scope. With market leadership however, comes great responsibility. We see ourselves as role models within our industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management. Through ethical and sustainable business practices we want to become the true benchmark of our industry.

Intrum GBS is working on transforming and developing back office processes for all Intrum countries and will proceed with these tasks in GBS Operations Center. Join our company as a Change Management specialist, share and develop your knowledge and be a member of dedicated, enthusiastic team.

Your responsibilities will include:

• Work with all incoming requests according to the Change management process
• Track deliverables in existing backlogs and keep them up-to-date
• Take a supportive role towards the stakeholders
• Participate in decision forums and administrate the results
• Participate in building up/ improving processes within Change Management team
• Proactively contribute suggesting Continuous improvement ideas

About you:

• Experience in Change Management, IT service desk or IT administrator
• Knowing Atlassian tools - Jira and Confluence is an advantage
• Fluent English language skills in written and oral communication
• Understanding Stakeholder management
• Being able to work in a team and cooperate with others under limited supervision

What we offer:

• Hybrid work arrangements allowing to combine work from home and office
• A flexible workplace providing more freedom to get the job done while managing the responsibilities of life
• Culture of learning for individual career development and grow opportunities
• Community driven environment where your experience matters
• Full onboarding guidance to settle in comfortably
• Rewards and recognition for individual contribution
• Benefit package, including healthy environment, insurance, team building & sport activities etc.

Salary:

1300 -1800 Eur gross/ month. The final offer will depend on the experience and competencies of the selected candidate.

Join us on this exciting journey by sharing your experience and story 🤩