- Details
- Highlights
- Company
THE OPPORTUNITY
Join our Customer Service department as a Customer Service Agent, where you can take part in a thorough training program in order to give our customers the very best experience in all situations. As part of your development, you will have the opportunity to partake in various weekly training sessions, and a mentor will help you focus on your strengths and weaknesses so that you can offer customers an unforgettable experience when they contact us. The focus in our team is to give personal service, build a warm working climate, and support each other and our customers in the best way possible.
WHAT YOU WILL DO
- Help our Baltic customers with all inquiries coming in via phone, email or chat
- Be our expert when it comes to questions ranging from specific product information, claims, stock status, shipping details, payment queries, campaign errands, to styling tips and “easy” technical issues
- You will be the company’s eyes and ears, and will be a truly important part in the “from order to delivery chain” to ensure that we reach our goal of building an unrivalled customer experience
YOUR PROFILE
- You speak and write fluently in Estonian or Lithuanian
- You are also fluent in English since this is our corporate language
- Good communication skills and a real interest in expressing yourself well, both in speech and writing (tests will be given as part of our recruitment process)
- You love giving customers an excellent service experience
- You see no obstacles in the challenges of offering quick, informative and individual answers and explanations even in stressful times
- Previous experience in the service industry is a plus
- You are proud of being precise and it is natural for you to be considerate in your behavior both internally and externally
BOOZT PERKS
- Great personal and internal career development
- A culture that incorporates our values of trust, freedom and responsibility
- Flexible work environment
- Driven and passionate international colleagues
- Yes, we really do speak English here, it is our corporate language
- A generous employee discount
Additional information: Keep in mind that the final offer depends on your experience, competence, and skills.
Location
- Vilnius, Vilniaus apskritis, Lithuania
Paupio g. 50
Time of work
- Full-time
Languages
- English
- Estonian
- Lithuanian
Agnė Pargaliauskaitė
A LITTLE BIT ABOUT US
Boozt Baltics is a small and newly established division in Vilnius, Lithuania and is a part of leading, fast-growing Nordic fashion and beauty e-commerce company Boozt. You can find our headquarters in Malmö, Sweden, and we are proud of the fact that the Boozt family of 1000+ people are made up of 38 nationalities; we are strong believers that diverse teams help us build an innovative and vibrant workplace. Would you like to join us on our exciting journey?