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Curiosity. Problem-solving. Curious attitude. Attention to detail. Does that sound like you? Then join us in the role of Operations Officer and start your career at Danske bank!
In our department, we handle many various processes which differ in nature and complexity. The majority of daily tasks will be related to customers’ or other banks’ requests about transactions or account statements. Here you will be a part of a key strategic hub responsible for a broad range of banking operations, deliveries to the customers and stakeholders as well as improvement of the processes.
You will be part of the team which consists of 13 members. Together we strive for better results and create positive customer experience. If you are willing to learn, our team is a perfect room to grow!
*Please note that you will also get a language allowance, which depends on your language knowledge level.
You will:
- Handle various requests for information
- Ensure quality services for our customers
- Solve unusual situations related to payments
- Handle communication with colleagues in Lithuania and Denmark
- Participate in process improvement initiatives
- Ensure workflow according to established deadlines
About you:
- Danish language skills (from B1 level)
- Previous experience working with operations or administrative tasks (would be appreciated)
- Good collaboration and teamwork skills
- Intermediate English skills
- Detail oriented
We offer
Monthly salary range from 1200 EUR to 1800 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- Health insurance from the first day of employment
- Free parking & charging ports - cars, bicycles, e-scooters
*Please note that in addition you will get a language allowance, which depends on your language knowledge level and job requirements.
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Languages
- English
- Lithuanian
Operations Officer for Danish Market Enquiries (Danish Speaker)
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.