Customer Service Specialist (German – language training included) – Vilnius, Lithuania
Does playing a critical role in moving money for better and the possibility to improve German language skills sound exciting to you? How about unleashing your potential in a global business that is committed to deliver the best quality customer experience worldwide? Join Western Union as a Customer Service Specialist.
Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
Better starts and ends with the customer
Western Union is looking for German speakers for two roles:
KYC (Know Your Customer) – Know Your Customer department is the team that analyses how customers are using our money transfer services as well as ensures anti-money laundering compliance by conducting customer interviews. For this role, previous customer service experience would be valuable. You would need to be flexible working in different shifts, according to business needs.
DRT (Digital Review Team) – Western Union provides our users an easy option to send money through our website by just accessing the site and entering personal information (payment methods, identity details, and the receiver's data). This information is extremely sensitive and valuable that needs to be protected from possible fraud or scam. The DRT department is fully trained and prepared to detect all patterns that may put our customer's safety in jeopardy and at the same time to take care of our business while proactively preventing risk in WU digital money transfers.
Here are the skills we'd like you to have:
English is required, written and verbal
Current B1 German language proficiency, written and verbal. Included in the scope of this role, you will receive a two-month, vendor-led, German-language training course to upskill your proficiency level to achieve your role responsibilities
Analytical and problem-solving skills
Strong communication skills
Customer and result-oriented mindset
Independent decision-making with high attention to detail skills
Willingness to work in rotating shifts (including weekends and holidays)
Join us, and let's connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
The monthly gross base salary range is 934 – 1670 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few!
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