We offer work in an international group of companies, IT department, acting as an IT service provider to subsidiaries, providing quality services with SLA commitments, using its own high-reliability virtualized infrastructure, mature ServiceDesk system based on ITIL processes.

Our department located at holding company focuses on group-wide governance and shared IT service center for group companies. We cover following areas: IT Governance & Management, IT Service Delivery, IT Infrastructure and support, Enterprise Applications (Digital IT Solutions, ERP, CRM, DMS, BI), Cybersecurity, PMO.

Main functions and responsibilities:

• Lead implementation of ITSM/ITIL at holding company and share best practices on GROUP level (companies arround the world with local IT teams); ITIL process implementation, management and continuous improvement (Incident, Event, Problem, Service Request, Change, SLA, Knowledge, CMDB, Service Catalog, ...);
• Provide guidance and assistance on ITSM/ITIL processes across all teams at holding company (IT Service Desk, IT Service Delivery, IT Infrastructure Services, Enterprise applications and Digital IT Solutions, Cybersecurity);
• Take ownership of service lifecycle through strategy, design, transition, operations and continual improvement;
• Lead ITSM / ServiceDesk system maintenance, support, continuous development and manage ITSM implementation for new or acquired group companies;
• Ownership of IT Service Catalog, service descriptions, SLA, KPI. We are delivering about 50 services to up to 50 subsidiary companies; Ownership of Global CMDB (consolidated on Group level) lifecycle;
• Prepare organization for an ISO 20000 compliance and certification;
• You will be member of IT Management board;

Requirements for the position:

• Knowledge and experience working with ITIL/ITSM processes;
• ITIL certifications would be an advantage;
• Good understanding of ITSM ServiceDesk tools, tailoring to organization needs, implementation and development;
• Stakeholder Management;

What we offer:

• Opportunity to work in a vibrant international and ever-growing business aviation environment.
• Opportunities for professional and personal growth; foreign language trainings.
• Remote/hybrid work possibilities.
• Attractive salary and compensation package.
• Private health insurance after a probation period.
• Gym, pool tables for your physical health and Mindletic for mental health;
• Children’s room where you can leave your kids to play with supervision.
• Work in first of its kind office building with real aircraft inside.
• In-house canteen.
• Parking or public transport ticket.
• Electrical cars spots near the office.
• Discounts and special offers from various partners.