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Can you imagine yourself being a key person in solving payment-related issues for corporate and private customers located in all Danske Bank branches?
The payment Investigations team is responsible for solving payment-related issues for corporate and private customers located in all Danske Bank branches. Team members take action to recall or amend payments if requested, and support our clients with various Terms and Conditions queries.
The payment Investigations team is actively collaborating with other teams to find the best solution when investigating cases, as well as identifying the root cause for future prevention.
What is more, in this position, you can expect flexible work-from-home time even after the pandemic, so if you do appreciate a bit of flavour in your work routine, perhaps, this job opportunity is for you.
*Depending on your experience and knowledge, we may offer you different seniority in the role.
*Please note that this position is temporary to cover a person on maternity leave with the possibility to become permanent.
You will:
- Handle SWIFT queries of received or sent-out Cross border payments
- Monitor and escalate payment-related issues
- Re-effect customer or bank-to-bank payments
- Collaborate with other teams by sharing best practices and proposals
- Initiate process improvements to ensure the best possible quality and efficiency
About you:
- Previous experience in payment processing or investigations
- Quality-orientated person with an eagerness to investigate and analyze details
- Team-oriented person
- Enthusiastic learner
- SWIFT knowledge would help you to onboard to the role quicker
- Upper-Intermediate English skills
We offer
Monthly salary range from 1600 EUR to 2400 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Canteen services and free fruits
- Additional days of vacation
- 20+ community hobby clubs
- 100+ partners' offers & discounts
Location
- Vilnius, Vilniaus apskritis, Lithuania
Time of work
- Full-time
Languages
- English
- Lithuanian
Operations Officer in Payment Investigation Team (maternity cover)
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.