Supervisor, Service Operations team

Supervisor, Service Operations team – Vilnius, Lithuania

Are you a leader who cares about people engagement, development, and team collaboration? Can you inspire your team to achieve their best results and provide exceptional service for their customers? Join Western Union as an IT Supervisor in the Technology Service Center team!

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better is enabled by Trust and Respect

As the supervisor in the Technology Service Center team, you will lead a team of technical support specialists, that are primarily focused on application sanity testing and new code validation during system changes. You will be hiring and onboarding new hires, and by providing feedback, coaching, and mentoring to your direct reports, you will help them grow in the organization and deliver their best results. Moreover, you will always look for opportunities to improve testing efficiency, quality as well as employee engagement and customer satisfaction. Part of the responsibility will be working with automation teams to have standard testing automated, and testing processes improved.

For this role, you'll need previous experience in either customer support, application testing or a similar role in the technical department. To succeed, you need to have excellent communication, problem-solving, and decision-making skills and have demonstrated empathy, teamwork, and leadership qualities in previous roles. You will have a customer-centric mindset toward our customers, stakeholders, colleagues, and management, and experience working in a multicultural environment. You will need to be able to prioritize tasks effectively when dealing with multiple problems and stay focused in crisis situations. Previous experience in a people manager role or testing automation would give you a big advantage.

Join us, and let's connect the world

It's an exciting time at Western Union. We're growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We're unleashing our potential. If you're ready to do the same, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

The monthly gross base salary range is 1783 – 2880 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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