SERVICE DELIVERY MANAGER - 28835

Vilnius
Published: 13/01/2018 Deadline: 11/02/2018

About Cognizant
Cognizant is an American multinational company providing information technology, consulting, and business process outsourcing services. It dedicates itself to help the world's leading companies build stronger businesses. Cognizant combines passion for client satisfaction, technology innovation, deep industry and business process expertise. With over 100 development and delivery centers worldwide Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. We ensure that we can lead our clients and our own business toward new horizons of productivity, growth and value.
In Lithuania, Cognizant has the ambition to increase its footprint in the region and help customers innovate. To turn these ambitions into a reality, we are always looking for committed professionals who want to make a difference.
Read more about us www.cognizant.lt and follow us on Twitter: Cognizant.

Job description, tasks

  • Manage Service level agreements/ metrics and resolve escalations and issues raised by customers.
  • Communicate with client and management to ensure process quality, customer requirements implementation and propose new opportunities to optimize and improve process.
  • Prepare and report metrics and reports to client on monthly/quarterly basis and analyze feedback and Critical to Quality issues.
  • Adopt best practices and plan process of delivery, people and client engagement.
  • Work with support functions to enable infrastructure support for the team and ensure zero downtime.
  • Prepare requirements and drive knowledge management to ensure team members and project improvement.
  • Plan and schedule resource for end to end work.
  • Guide and coach the team and identify trainings needs.
  • Deliver communication received from senior managers and facilitate knowledge sharing.
  • Conduct performance appraisals for team members and manage attrition.
  • Identify critical / high potential resources and chart career path and growth / learning plans.

Requirements

  • Experience in P&C Insurance (2-3 years) and successful management (more than 3 years).
  • Work experience in shared service or outsourcing environment.
  • Fluency in English and excellent communication skills.
  • Good analytical and MS Office, especially MS Excel and Power point, skills.
  • Computer literacy, good time management and organizational skills.
  • Positive attitude and high motivation.
  • Ability to and willingness to travel.
  • Master in Finance/Accounting/Insurance or related field will be an advantage.

We offer

  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
  • Open and colourful work place with multicultural community.
  • Professional trainings and support from experienced managers.
  • Opportunity to grow both professionally and personally.
  • Inspiring working atmosphere and a lot of engaging activities.
  • Clear career path and extra benefits.

Additional information

  • Service Delivery Manager Vilnius We are looking for Senior Delivery Manager who will work with our clients – one of the largest P&C Company in the world. For You it will be massive opportunity to learn and grow together with Cognizant community that gathers more than 225+ thousand people around the world. As SDM you will be responsible for delivering business results in line with targets for the department, as well as for attrition management and service level agreements. We will be looking for Your CV and motivation letter! Stay up to date with our website http://www.cognizant.com/careers.