FRONT OFFICE MANAGER

Vilnius
Published: 11/01/2018 Deadline: 22/01/2018

Marriott International is a leading lodging company with more than 6,200 properties and nearly 1.2 million rooms in over 125 countries and territories.

Courtyard has long led the industry when it comes to meeting the needs of the modern business traveller. Since breaking into the market 30 years ago as a brand built for business, Courtyard has continuously evolved, pushing the boundaries of design, style and service in the upscale category.

Courtyard by Marriott Vilnius City Centre will open its doors in April 2018 in the modern growing business district. It will feature 199 comfortable rooms, cosy restaurant with the summer terrace and 4 meeting rooms.

FRONT OFFICE MANAGER

JOB SUMMARY

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Our ideal candidate will be able to lead by example, demonstrating passion in hospitality and service.

Responsibilities:

  • Train, supervise and support Front office staff, including receptionists, night auditors and portiers;
  • Schedule shifts;
  • Ensure customer service as per Marriott standards;
  • Handle complaints and specific customers’ requests;
  • Prepare and monitor departmental budget;
  • Ensure company’s policies and security requirements are met;
  • Support sales and reservations department in their dally routines.

 

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills (English, Lithuanian, Russian as an asset);
  • Commitment to deliver a high level of customer service;
  • Flexibility to respond to a range of different work situations;
  • Ability to work under pressure and under own initiative;
  • Experience in front office manager role with a proven track record.

Please submit your application by email talents@apexalliance.eu no later than 22nd of January 2018.

9:58:19 left to apply

Please fill in to apply:

Log in