TRAINING AND QUALITY SPECIALIST

Vilnius
Published: 17/04/2018 Deadline: 17/05/2018

TRAINING AND QUALITY SPECIALIST

Intrum Baltics Unit consists of Intrum Lithuanian, Latvian and Estonian branches. On June 27, 2017, Lindorff (founded in 1898) and Intrum Justitia (founded in 1923) joined forces, becoming the world's leading provider of credit management services. The combined Intrum Group have offices in 24 markets across Europe, and a team of around 8000 employees contributing to sound economy by helping both individuals and companies keep their commitments.

 

UAB Intrum Lietuva is currently recruiting a Training and Quality specialist  to become part of Intrum Debt collection (Call center) team in Lithuania, where you would  be responsible for new Call center employees full onboarding and training process as well as constant quality monitoring, process advancements, assistance in preparation for new client onboarding.

Job Responsibilities

  • Monitor and ensure the quality of Debt Collection team calls, emails, entries in systems by giving trainings and one –to-one feedback sessions;
  • Participate in designing and implementing  new quality monitoring formats and standards where needed;
  • Identify training gaps and suggest solutions how to close them;
  • Initiate and lead projects related with services quality and customer satisfaction improvement;
  • Participate in new clients onboarding process;
  • Actively share the knowledge and know-how for more efficient ways of working achievement.

Requirements

  • Higher education;
  • Experience in providing trainings and measuring quality;
  • Strong knowledge of customer care processes and techniques;
  • Good communicational skills;
  • Ability to listen, identify, analyze and solve problems;
  • Strong attention to details;
  • Excellent Lithuanian skills,
  • Fluency in English;
  • Excellent computer skills (MS Office).

We Offer

  • Open corporate culture and organization wide opportunities for professional growth;
  • Competitive remuneration package.

If you are open to new career step, apply and send your CV with subject “Quality and Training specialist” to job.lt@lindorff.com. We will contact candidates who qualify for the 2nd round.

Please fill in to apply:

Log in