Technical Support Representative, Italian SpeakerDexCom Lithuania, UAB

Skelbimas
Atlygis/Miestas
Apie įmonę

Product Support Representative, Italian Speaker

About Dexcom:

Dexcom empowers people to take control of health through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology.

We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius!

As a Technical Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products.

About the Role:

Support Italian and English speaking Dexcom patients from Switzerland, UK, IE, LU via phone. Web forms and e-mails.
Take calls on patient inquiries, product/service concerns, and technical issues relating to Dexcom mobile apps, cloud software and associated hardware. Access and update patient accounts through computer-based systems. Monitor current procedures to ensure compliance with set standards. Provide technical support and training to patients and healthcare providers.
Serve as first point-of-contact for patients and medical professionals. Help with patient support issues. Coordinate with Customer Advocacy to ensure records are maintained to a high standard.
Take calls on patient inquiries and complaints. Respond to patient phone calls and emails with troubleshooting tips and specific instructions. Review and discuss data with patients. May require some training of patients over the phone.
Use and maintain software and databases appropriately. Document and analyse patient and product information, send replacements and samples, and perform patient follow-up per department standards.
Participate in new product training (as required when new products are launched).
Comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacy as outlined for the position.
Promote and maintain high-quality technical support standards within the Technical Support department achieving the agreed service levels.
Ensure that Dexcom maintains satisfactory results in the periodic customer surveys.

About You:

Fluent in English and Italian language.
1+ years of relevant customer/technical support experience.
Strong verbal and written communication skills and excellent phone manner.
Customer focus and empathy - you enjoy talking to customers, listening to their needs, and finding solutions to their queries.
Problem-solving skills by working independently and in collaboration with other teams.
Ability to write reports, read and interpret documentation such as procedure manuals, operating instructions, and safety rules.
Proven experience in supporting mobile apps, both iOS, and Android, as well as Cloud-based reporting systems would be advantage.

We offer:

Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues.
Flexible work.
5 additional vacation days.
Health, Life and Accident insurance.
Health and Wellness programs.
Private Pension plan.
Access to the best-in-class training and development programmes.
Team buildings and events.
Competitive salary and additional bonuses.

Monthly base salary for this position is from 1,600 EUR gross.

*The final offer will depend on your qualifications, competencies, and professional experience.

Sounds like you? Apply!

Mėnesinis bruto atlyginimasBruto/mėn. € 1575

Papildoma informacija: The final offer will depend on your qualifications, competencies and professional experience

Vietovė

Lietuva

Nuotolinio darbo galimybė

Laikas

Visa darbo diena

Kalbos

Anglų
Italų

Kontaktinis asmuo
Gintarė Narmontaitė

Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 8,000 people.

Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the companys patient support, customer advocacy, finance and accounting operations in Europe.