We are looking for a new team member to join our customer care team. You would be responsible for providing support to customers with their logistics needs, handling inquiries and complaints, and ensuring timely delivery of goods. As well, you would be responsible for order processing, tracking shipments, and coordinating with other departments to resolve issues. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Your Responsibilities

• Responding to customer inquiries via phone, email, and chat.
• Providing accurate and timely information to customers regarding shipment tracking, delivery times, and other logistics-related questions.
• Maintaining customer records and ensuring that all information is up-to-date and accurate.
• Assisting with administrative tasks related to logistics operations, such as data entry and document management.

Our expectations

• Higher education.  
• Excellent knowledge of English (written and oral). 
• Quick orientation and the ability to manage a large amount of information. 
• Good computer skills. 
• Similar work experience - an advantage. 

We Offer

• Career opportunities: 77% of our management has grown along with the company and as many as 30% of our colleagues progress up the career ladder every year.
• Learning and development: participating in internal and external training, seminars, working sessions, mentoring, and management programs.
• Health and well-being: Health insurance with the possibility of choosing the most relevant program. 50% compensation for both breakfast and lunch, free fruits and cakes. Opportunity to play sports and use our partners discounts.
• Flexibility: our company offers the opportunity to work for 30 days from any EU or Schengen country. We have set up a special fund for those who want to volunteer, and we provide off days to give you time to volunteer.
• Collaborative culture: We believe in the power of teamwork and people connection because we can only create value by achieving results together and supporting career advancement, therefore we have an office-first approach with occasional possibilities to work from home.
• Rewards and recognition: Rewards on work anniversary occasions, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs.