Product Support Representative (French Speaker)

DexCom Lithuania, UAB

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About Dexcom:

Dexcom empowers people to take control of their health through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology.

We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius!

Summary:

As a Product Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products. We are looking a French speaking representative in order to support French speaking Dexcom patients in France, Belgium, Luxembourg and Switzerland.

About the Role:

French Speaking Representative to support French speaking Dexcom patients in France, Belgium, Luxembourg, and Switzerland via phone. Web forms and e-mails.
Take calls on patient inquiries, product/service concerns, and technical issues relating to Dexcom mobile apps, cloud software and associated hardware. Access and update patient accounts through computer-based systems. Monitor current procedures to ensure compliance with set standards. Provide technical support and training to patients and healthcare providers.
Serve as first point-of-contact for patients and medical professionals. Help with patient support issues. Coordinate with Customer Advocacy to ensure records are maintained to a high standard.
Take calls on patient inquiries and complaints. Respond to patient phone calls and emails with troubleshooting tips and specific instructions. Review and discuss data with patients. May require some training of patients over the phone.
Use and maintain software and databases appropriately. Document and analyse patient and product information, send replacements and samples, and perform patient follow-up per department standards.
Participate in new product training (as required when new products are launched).
Comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacy as outlined for the position.
Promote and maintain high-quality technical support standards within the Technical Support department achieving the agreed service levels.
Ensure that Dexcom maintains satisfactory results in the periodic customer surveys.

About You:

C1 French and English B2 a Must have".
Customer focus and empathy, ability to listen and assist patient with their inquiries.
Strong verbal and written communication skills,E- tech savvy, empathetic, team player.
Experience in Operations/Customer Support would be considered as advantage.

We Offer:

Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues.
Monthly language bonus.
Flexible work.
5 additional vacation days.
Health, Life and Accident insurance.
Health and Wellness programs.
Private Pension plan.
Access to the best-in-class training and development programmes.
Team buildings and events.
Competitive salary and additional bonuses.

Monthly base salary for this position is from 1650 -1950 EUR gross.

*The final offer will depend on your qualifications, competencies, and professional experience.

Sounds like you? Apply!

Mėnesinis bruto atlyginimasBruto/mėn. € 1650 - 1950

Papildoma informacija: The final offer will depend on your qualifications, competencies, and professional experience.

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Lietuva

Nuotolinio darbo galimybė

Laikas

Visa darbo diena

Kalbos

Anglų
Prancūzų

Kontaktinis asmuo
Gintarė Narmontaitė

Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 9,000 people.

Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the company's patient support, customer advocacy, finance and accounting operations in Europe.

Įmonės tinklalapis: http://dexcom.com