Customer Success Manager

Cybercare, UAB

Skelbimas
Atlygis/Miestas
Apie įmonę

If youre tech-savvy and ready to take all the knowledge, experience, and skills you can carry, we welcome you to join our talented CyberCare Customer Success team! Get ready to take on the mission of making techworld easy with us.

At CyberCare, you have a chance to switch from someone who must know-it-all to someone who can take-it-all in by working with the most renowned VPN products worldwide.

The job where you will get the greatest support as you grow so apply and take it all.

What Will You Take From Us

Confident first steps in techworld through onboarding, mentorship programs, and expert guidance every step of the way;
Top-notch technologies and tools to work on world-renowned products;
Combine studies with a flexible work schedule (day, evening and weekend shifts);
Possibility to occasionally work from home or anywhere in the world;
Full guidance and support on your professional growth opportunities inside CyberCare. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it!
An awesome and diverse team. Seriously - the best! Were together inside or outside of the office, host regular internal events, knowledge-sharing gatherings & team retreats;
Gross salary of 1041-1487 EUR/month (additional bonuses and salary reviews twice a year makes this number shift quite fast, to say the least);
Health insurance (or well-being provider) and a range of other perks that come with working at CyberCare - take it all, we dont mind!

What Will You Do

Communicate and provide outstanding customer service via chat and email for VPN products and for various operating systems. No phone calls over here!
Ensure excellent customer experience by handling and resolving customers queries;
Troubleshoot software-related issues and provide feedback about software issues to our developers;
Collaborate with techies to understand IT business logic;Build and develop customer relationships that will turn clients into advocates;
Assist with billing-related inquiries.

What We Expect From You

Fluency English;
Familiarity with maintaining Windows/MacOS;
To be comfortable with providing technical support and handling multiple tasks simultaneously;
Ability to work day, evening or night shifts;
Ability to work 40 / 32 hours per week (1 or 0.8 FTE);
Ability to attend evening training continuously for 7 working days (from 9 to 17 o'clock);
Eagerness to never stop learning and adapt fast;
Customer-first mindset while making decisions even in stressful situations;
Helpful personality - we want our team to practice what we preach - being there for our clients and each other;
Driven, proactive, and motivated attitude.

Mėnesinis bruto atlyginimasBruto/mėn. € 1041 - 1487

Papildoma informacija: Additional bonuses and salary reviews twice a year makes this number shift quite fast, to say the least!

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Kalbos

Anglų

Kontaktinis asmuo
Radvilė Žukauskaitė

We make techworld easy!

We shape the way tech companies provide customer support by adding a human touch mixed with a splash of innovative solutions. For us, every client is a human in the first place. We go beyond satisfying customers needs and strive for creating unique experiences through emotions, honesty, being relatable & personal.

What to expect? Not necessarily in the same position - we love to send our we-are-proud-of- you letters for people growing inside the company. Around 60% of team leaders were born inside CyberCare. Also, we have Perks that your friends will be jealous of - workations, music studio on-site, stocked kitchen, professional trainings, health insurance and, of course, some fiestas - you name it (oh, and when you do - we will make sure to react)!

Įmonės tinklalapis: https://cybercare.cc