- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Area
Are you excited about analysing data and preparing reports to improve quality performance?
You will be part of Quality Assurance Team within the AML area. We are responsible for assessing the quality and outcome of many different processes across the bank and participating in updating and quality-assuring existing guidelines and procedures.
You will be a part of a diverse, highly engaged, and professional team of 11 professionals placed in Denmark and Lithuania that works well together and knows that no two days will be the same. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.
As a Risk Officer, you will be responsible for verifying and promoting compliance with or exceeding the pre-established quality standards in the small-medium business banking area. You will engage with different stakeholders across the organization and provide reports on performed analyses as well as ensuring feedback and coaching for the assigned officers about analysed services and process improvements.
We are looking for you who would like to be part of the team, contribute to achieve great results, and possess a solid focus on structure and details on your daily work.You will find this role highly motivating if you thrive in a global environment with complexity and multiple interactions both within and outside the team and strive for good communication and collaboration.
Depending on your experience, you may be offered a different seniority of the role.
You will:
- Analyse data and preparing reports to improve quality performance at individual and team level in accordance with internal rules and regulations
- Identify and ensure constant improvement of service quality within a large and complex team by preparing action proposals
- Ensure coherence in the internal and external quality assessment criteria, guaranteeing alignment with the agreements adopted by the stakeholders organization, intervening as an expert in calibration sessions
- Optimise the use of the quality and monitoring tools and ensure improvements in the quality reports
- Ensure close collaboration between the Quality Assurance team, its stakeholders and other relevant departments regarding quality management
- Support customer centric and learning culture in the organization
- Provide regular reporting to the management and stakeholders on related area
About you:
- At least 2-3 years of experience in AML area (knowledge of business banking will be considered as a benefit)
- Strong attention to the details
- Ability to give and receive a constructive feedback
- Experience in developing or working within quality assurance frameworks and methodologies
- Good skills with quality KPI understanding and planning actions against gap analysis
- Stakeholder management experience with ability to influence and convince
- Being analytical and structured
- Ability to communicate and collaborate successfully across the organization
- Upper-Intermediate English skills
We offer
Monthly salary range from 2640 EUR to 3960 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- Additional health insurance package
- Free parking & charging ports - cars, bicycles, e-scooters
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Laikas
- Visa darbo diena
Kalbos
- Anglų
- Lietuvių
Risk Officer for Business Customers Quality Assurance
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.