- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Job description
As an Inside Operations Representative (with German language) at Dexcom, you will act as a guide for patient registration and onboarding helping German speaking patients in Germany to gain access to our products. After your onboarding and training, youll become a trusted guide for patients and their families as they access Dexcoms life-changing products. You will play a vital role in the product reimbursement approval process, preparing essential documentation for German health insurance companies and medical authorities to ensure a smooth journey for our users.
- You will be responsible for various administrative tasks, including estimating product supply costs for health insurance companies based on patient prescriptions.
- You will coordinate the onboarding process for new patients according to medical authority guidelines and company standards, ensuring a personalized approach.
- You will communicate with health insurance companies, physicians, and patients via phone and email to troubleshoot and resolve issues related to prescriptions, reimbursements, and onboarding. You will also document all communications in the companys internal systems.
- We are great teammates and collaboration is key: at Dexcom, we support other teams based on workload and resources, so your tasks and responsibilities might vary occasionally. Dont worry, well provide all the training you need!
Requirements
- To be fluent in German (B2 level minimum).
- To have a good working knowledge in English, so that you can participate in meetings and trainings.
- To have strong verbal and written communication skills.
- To have strong organizational skills and attention to detail and analytical mind set.
- To have a strong ability to collaborate and get results.
- To have strong problem-solving skills by working independently and in collaboration with other teams
- To have good working knowledge of Microsoft Word, Excel, Outlook and Teams.
- To be able to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules.
- If you have a previous experience in a customer service center environment role it is a plus.
Company offers
- A comprehensive onboarding and training on the job.
- Additional compensation for German language skills.
- Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
- Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
- 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
- Opportunity to work from other countries for up to 30 days per year.
- Health Insurance including reduced premiums available for dependents.
- Life and Accident insurance coverage.
- 3rd Pillar Private Pension plan.
- Health and Wellness programs, including access to online coaching and therapy sessions
- Fertility, Family forming, Menopause and Mens health support services.
- Regular team-building events that foster collaboration and connection.
- Best-in-class training and career development programs.
- Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
- Access to a fitness tracking app with rewards for staying active.
- Free parking space at the city center office location.
Vietovė
- Lietuva
Laikas
- Visa darbo diena
Rasa Paulauskė
+37069100145
Alliance for Recruitment is the biggest recruitment agency in the Baltics, servicing clients in CEE & Nordics and creating a brighter future for people around! We are the largest headhunting house measured by capacity, a number of successful placements, and annual growth, raising a high-performing team of recruitment experts from various industries.
Our client Dexcom, Inc. empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. With headquarters in San Diego, California, Dexcom has emerged as a leader in diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.