Junior Customer Care Specialist

Deeper, UAB

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Atlygis/Miestas
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At Deeper, we are proud to lead the global sonar technology market, by defining categories with innovation, exceptional growth, and surpassing customer expectations

Today our sonars are available in more than 90 countries with our app community connecting more than 2 million smart anglers across the globe. Behind all of this, we have a team of 60 specialists. We are proud to have gathered a unique bunch of people different in their backgrounds, experiences, some very creative, some very meticulous but all united in the belief that only together we can create the next big thing to elevate fishing experiences.

We are looking for a Customer Service Manager to play an important role in supporting our customers with technical inquiries.

WHAT YOU WILL BE DOING

Supporting customers via our ticket system and social media platforms (Facebook, Instagram, Youtube). There will be no live chats or regular phone calls that you will need to take.
Working with our retail and distribution partners to ensure smooth aftersales support for our products.
Identifying and documenting any software issues with our products, reporting those issues to relevant departments.
Continuous improvement of the existing customer care and aftersales processes.
Teaming up with other departments within Deeper to improve customer satisfaction and product satisfaction (Marketing, Sales, R&D, Software).

THE EXPERIENCE AND SKILLS YOU WILL NEED

At least 1 year experience in interacting with customers by email, phone or chat. Experience in providing technical or aftersales support for consumer electronic or software products would make you stand out from other candidates.
Ability to solve problems quickly and effectively, find root causes of those problems and drive improvements.
Fluency in written and spoken English, as this will be your main working languages. At least C1 level is preferred. Additional languages will be considered as a strong advantage.
Tech savviness and a desire to always keep up to date with the latest technologies.
You are quite comfortable to roll on your own you can independently manage time and prioritize tasks.
Attention to details, creative problem-solving and can-do attitude.

WORK BENEFITS:

We are really proud of our cosy, home-like atmosphere, where you can always ask your colleague for advice over a cup of coffee. Plus, theres always a dog or two running around the office. Joining the Deeper team gives you an opportunity to help this culture grow further and develop your skillset working alongside experienced specialists.

You will also benefit from:

Office right in the heart of Vilnius with an open-plan workspace, outdoor terrace and a park surrounding the office for your afternoon power walks;
Paid parking near the office;
Health insurance (after a probation period);
Employee insurance;
Training and development budget (2% from annual gross salary);
Dedicated time for personal development (10% of working week);
Employee discount for all Deeper products;
Regular team-building events;
Flexible working hours;
Hybrid working schedule;
Possibility of 1 month workation.

SALARY: 1500-1800 EUR gross salary + quarterly bonuses based on performance

INTERESTED?

Please send your CV in English. Please use the subject line "Customer Care Junior Specialist". Please note, only candidates selected for an interview will be contacted.

Mėnesinis bruto atlyginimasBruto/mėn. € 1500 - 1800

Papildoma informacija: + quarterly bonuses based on performance

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Deeper is proud to lead the global sonar technology market, by defining categories with innovation, exceptional growth, and surpassing customer expectations.

In 2013 our company introduced the first-ever castable wireless fish finder for anglers. Now Deeper sell their intelligent devices in over 90 markets around the world, bringing incredible new outdoor experiences to hundreds of thousands of fishing enthusiasts and moving forward widening the aplicability.